Operational Excellence Essentials You Always Wanted to Know

Garantizamos el estado del libro según se indica en la página web de
AbeBooks.
Si usted desea hacer cualquier cambio en su pedido o tiene alguna incidencia
puede contactarnos en kalamo@kalamobooks.com

We guarantee the condition of every book as it's described on the Abebooks
web
sites. If you're dissatisfied with your purchase (Incorrect Book/Not as
Described/Damaged) or if the order hasn't arrived, you're eligible for a
refund
within 30 days of the estimated delivery date. If you've changed your mind
about
a book that you've ordered, please use the Ask bookseller a question link to
contact us and we'll respond within 2 business days.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to KALAMO BOOKS, Mitja Galta, 34 B, 12530, Burriana, Castellón, Spain, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

España:
Los envíos gratuitos se tramitan por Correo postal. Son envíos sin código de seguimiento. El cartero dejará un aviso de recogida en el buzón. Este tipo de envíos "PostLibris" no tienen entrega a domicilio, la entrega es en su oficina de Correos más cercana. El plazo estimado de entrega es orientativo y no vinculante ya que depende de la gestión de cada oficina de Correos en concreto.

El envío "Prioritario" son certificados con código de seguimiento. Solamente aplicable a España peninsular.

Los pedidos que superen los 2 Kgs. (4,4 LB) de peso, tendrán un cargo adicional en el precio de envío el cual comunicaremos al cliente.

Cualquier incidencia debe ser comunicada en un plazo de 30 días desde la fecha estimada de entrega.

Internacional:
Orders usually ship within 2 business days. Shipping costs are based on books weighing 1.1 LB, or 0,5 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.
The especial fee for books do not allow any track, the destination postal office will register the incoming parcel and advice you.