Ongoing Crisis Communication: Planning, Managing, and Responding

Coombs, W. Timothy

ISBN 10: 141298310X / ISBN 13: 9781412983105

Published by SAGE Publications, Inc, 2011

Item is in like new condition. Seller Inventory # 00103746982

Synopsis:

Crisis communication is the life blood of crisis management: when communication is ineffective so is the crisis management effort. This book emphasizes the role of communication throughout the crisis management process. W. Timothy Coombs uses a three-staged approach to crisis management - pre-crisis, crisis, and post-crisis. He reviews the latest research, explains how crisis communication can prevent or reduce the threats of a crisis, and provides guidelines for how best to act and react in an emergency situation.

New to the Third Edition:

• A new chapter on the Internet and social media, showing how it has become both a tool for recognizing warning signs as well as a key channel for communicating with stakeholders during a crisis

• Updated discussion throughout to reflect the importance of the online world: The book explores the concept of paracrisis; covers online preparations organizations should make; considers the effects of social media on the crisis response; and explores the emergence of online memorials

• Integrates crisis management with three other proactive management functions - issues management, risk management, and reputation management - demonstrating that the best way to manage a crisis is to prevent one

• A new epilogue summarizing key lessons for managers from the vast crisis communication research literature.

Key Features:

• "What would you do?" cases are included throughout. With information from a real crisis event, a series of questions allow students to apply concepts in the chapter to the case

• Discussion Questions are provided at the end of each chapter, helping readers extend their understanding of the material.

About the Author:

W. Timothy Coombs (PhD Purdue University in Public Affairs and Issues Management) is the George T and Glady H Abell Professor in Liberal Arts in Department of Communication at Texas A&M University.  His primary areas of research are crisis communication and CSR including the award-winning book Ongoing Crisis Communication. He is the current editor for Corporation Communication:  An International Journal.  His research has appeared in Management Communication Quarterly, Public Relations Review, Corporate Reputation Review, Journal of Public Relations Research, Journal of Communication Management, Business Horizons, and the Journal of Business Communication.

Bibliographic Details

Title: Ongoing Crisis Communication: Planning, ...
Publisher: SAGE Publications, Inc
Publication Date: 2011
Binding: Soft cover
Condition: Like New
Edition: 3rd Edition