Ongoing Crisis Communication: Planning, Managing, and Responding
Language: English
Published by SAGE Publications, Inc, 2011
- Softcover
- Used
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.ThriftBooks-Dallas
AbeBooks seller since July 2, 2009
Condition: Used - Fair
£ 7.59
Quantity: 1 available
Add to basketItem description from seller
Seller Inventory # G141298310XI5N00
- Title
- Ongoing Crisis Communication: Planning, Managing, and Responding
- Author
- Timothy Coombs
- Publisher
- SAGE Publications, Inc
- Publication year
- 2011
- Condition
- Fair
- Dust jacket
- No Jacket
- Binding
- Paperback
- Language
- English
- ISBN 10
- 141298310X
- ISBN 13
- 9781412983105
- Edition
- 3rd Edition
- Item weight
- 0.8 pounds
New to the Third Edition:
• A new chapter on the Internet and social media, showing how it has become both a tool for recognizing warning signs as well as a key channel for communicating with stakeholders during a crisis
• Updated discussion throughout to reflect the importance of the online world: The book explores the concept of paracrisis; covers online preparations organizations should make; considers the effects of social media on the crisis response; and explores the emergence of online memorials
• Integrates crisis management with three other proactive management functions - issues management, risk management, and reputation management - demonstrating that the best way to manage a crisis is to prevent one
• A new epilogue summarizing key lessons for managers from the vast crisis communication research literature.
Key Features:
• "What would you do?" cases are included throughout. With information from a real crisis event, a series of questions allow students to apply concepts in the chapter to the case
• Discussion Questions are provided at the end of each chapter, helping readers extend their understanding of the material.
"Synopsis" may belong to another edition of this title.
About the Author
W. Timothy Coombs (PhD Purdue University in Public Affairs and Issues Management) is the George T and Glady H Abell Professor in Liberal Arts in Department of Communication at Texas A&M University. His primary areas of research are crisis communication and CSR including the award-winning book Ongoing Crisis Communication. He is the current editor for Corporation Communication: An International Journal. His research has appeared in Management Communication Quarterly, Public Relations Review, Corporate Reputation Review, Journal of Public Relations Research, Journal of Communication Management, Business Horizons, and the Journal of Business Communication.
"About the title" may belong to another edition of this title.
ThriftBooks-Dallas
Dallas, TX, U.S.A.
AbeBooks seller since July 2, 2009
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