Outsourcing success is determined by two things - outcomes achieved and effectiveness and satisfaction with the journey to achieve these outcomes. One without the other has proven time and again to be insufficient.

OLM50 is founded on this wisdom. It delivers a practical framework that guides you through every phase of the outsourcing life cycle, from initial contemplation of outsourcing through final implementation and ongoing contract execution and governance.

Whether you are a client or provider of outsourced services, seeking to:

• Procure or deliver optimized services;

• Enhance your relationship with your client or service provider; or

• Improve business outcomes, win new business or find creative ways to be more successful together ...

OLM50 provides an essential guide to outsourcing. It promotes client self-sufficiency and ownership of outcomes, enabling clients to efficiently and effectively design, procure and manage their outsourcing and it supports service providers in delivering winning proposals to client solicitations.

From establishing strategies and vision, defining service requirements and scope, establishing roles and responsibilities, detailing service levels, setting pricing frameworks, and soliciting and evaluating service providers and offerings, OLM50 delivers support for your journey and improves your opportunity for long-term success.

OLM50 is elaborated in a three-book series.

• Book 1 - OLM50 Overview introduces OLM50 and its components including the five (5) governance dimensions, the fifty (50) governance disciplines and the ten (10) lifecycle phases.

• Book 2 - OLM50 Governance explores in more detail and elaborates on the five (5) dimensions and fifty (50) disciplines of the OLM50 governance model.

• Book 3 - OLM50 Lifecycle explores in more detail and elaborates on the ten (10) lifecycle phases of OLM50 and the more than 100 deliverables produced in these phases.

About the Author

Dawn has developed, contracted and managed IT, ITO and BPO solutions for almost five decades for many private sector organizations and government departments. This includes providing advice and consultation to clients for more than two decades on strategy, design, procurement, negotiation and continuous improvement of multi-million-dollar outsourcing contracts and relationships, successfully applying and continuously improving her OLM50 structured outsourcing methodology. Prior to establishing her independent consulting practice, Dawn was North American Practice Lead and outsourcing subject matter expert for a global company, responsible for leading, advising and assisting more than two dozen organizations across North America with their outsourcing initiatives. Before that Dawn developed, contracted and delivered outsourced services to government as a Partnership Executive for three large multi-national outsourcing service providers for almost a decade. This was preceded by more than two decades establishing, managing and delivering strategic, tactical and operational services in all areas of Information Technology to private sector organizations, hospitals and municipal government.

"About this title" may belong to another edition of this title.

Store Description

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Seller's business information

Speedy Hen
Unit 1 Falcon Park, Neasden Lane, London, NW10 1RZ, United Kingdom

Sale & Shipping Terms

Terms of Sale

Orders usually ship within 2 business days. Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Right of withdrawal

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Speedyhen, Eastbourne, United Kingdom, +44 02031763822, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Shipping Terms

Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Shipping rates from United Kingdom to U.S.A.

Shipping rates from United Kingdom to U.S.A.
Order quantity	60 to 60 business days	60 to 60 business days
First item	� 41.00	� 43.00

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.