The Nordstrom Way No. 1 : The Inside Story of America's Customer Service Company
Spector, Robert, McCarthy, Patrick D.
ISBN 10: 0471354864 ISBN 13: 9780471354864
Published by Wiley & Sons, Incorporated, John, 1999
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About this Item
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Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 3300652-6
Synopsis:
When it comes to customer service, American retail giant Nordstrom is the standard against which all other companies are measured. Newly updated and revised, this text provides a candid and uncensored behind-the-scenes look at how Nordstrom has achieved its extraordinary success, with an annual revenue of $4 billion and an army of satisfied customers. The author also cuts through the mystique surrounding Nordstrom culture to show how other firms can imitate the retail legend's example.
About the Author:
ROBERT SPECTOR is a Seattle-based business author and speaker. His book, Lessons of the Nordstrom Way: The 8 Management Principles of America's #1 Customer Service Company, will be published by John Wiley & Sons in July 2000. Visit his website at robertspector.com
PATRICK D. McCARTHY, of Seattle, has been with Nordstrom for more than thirty years. He is one of the top-performing salespeople in the company. Visit his website at www.patrickdmccarthy.com.
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Bibliographic Details
Title: The Nordstrom Way No. 1 : The Inside Story ...
Publisher: Wiley & Sons, Incorporated, John
Publication Date: 1999
Binding: Hardcover
Condition: Very Good
Edition: 2nd.
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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company - Second Edition
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Hardcover. Condition: As New. Leichte Kratzer / Abnutzungen / Druckstellen. The Nordstrom family has established one of the finest retail institutions through four generations, renowned for its exceptional customer service. Esteemed figures like David Glass of Wal-Mart and Morley Safer of 60 Minutes have praised Nordstrom's service standards, highlighting the unique approach that sets it apart from competitors. This updated Second Edition unveils the secrets behind Nordstrom's success, featuring insights from veteran journalist Robert Spector and top salesman Patrick McCarthy, along with exclusive interviews with the Nordstrom family and executives. The book reveals practical lessons on how to effectively respond to customer needs, emphasizing the value of good service, building customer relationships, and empowering frontline staff. With numerous examples of outstanding service, it offers a behind-the-scenes look at how Nordstrom maintains its supremacy in retail. Praised by industry leaders, the book serves as a valuable resource for understanding and implementing top-tier customer service practices. It illustrates how a family business that treats customers as extended family can thrive, making it a model for American business to emulate in creating satisfied and loyal customers. Seller Inventory # dc6c72fb-8818-48b3-bb93-03cafaaa102f
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The Nordstrom Way No. 1 : The Inside Story of America's Customer Service Company
Published by
Wiley & Sons, Incorporated, John, 1999
ISBN 10: 0471354864
ISBN 13: 9780471354864
Used
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THE NORDSTROM WAY The Inside Story of America's #1 Customer Service Company
Published by
John Wiley & Sons, New York, 2000
ISBN 10: 0471354864
ISBN 13: 9780471354864
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Hardcover. Condition: Very Good. The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company (NORDDSTROM WAY) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780471354864
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