The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization

McCarthy, Patrick D.,Spector, Robert

ISBN 10: 0471702862 ISBN 13: 9780471702863
Published by John Wiley & Sons, 2005
Language: English
Condition: Used - Very good Soft cover

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Used - Soft cover

Condition: Used - Very good

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