Having the No# 1 Reputation (Paperback)
Language: English
Published by Global Publishing Group, Bayswater, VIC, 2026
- Softcover
- New
Seller: CitiRetail, Stevenage, United KingdomCitiRetail
AbeBooks seller since June 29, 2022
Condition: New
£ 21.99
Quantity: 1 available
Add to basketItem description from seller
Paperback. Reputation is one of the most powerful assets a business can possess. It shapes opportunities, influences revenue, and determines how customers, employees and the market perceive your organisation. Yet despite its importance, reputation is often misunderstood, poorly measured and rarely managed strategically.In Having the #1 Reputation, international author, speaker and customer experience expert Darrell Hardidge reveals how leaders and organisations can take control of their reputation and transform it into a powerful competitive advantage.Drawing on insights from more than 500,000 live customer interviews conducted across hundreds of organisations, Darrell uncovers the real factors that create trust, loyalty and advocacy. These insights go far beyond traditional customer satisfaction scores or simple feedback surveys. Instead, they reveal the deeper emotional connections that define truly exceptional companies.Through decades of work with businesses across Australia and internationally, Darrell has developed practical frameworks that allow leaders to understand how reputation is formed and how it can be intentionally shaped. This book brings those frameworks together into a clear, actionable system that leaders can apply immediately.Readers will learn how reputation is influenced not only by marketing and branding, but also by internal culture, leadership behaviour, operational systems and the everyday experiences customers have with a business. When these elements are aligned, reputation becomes a powerful engine that drives growth, loyalty and long-term success.The book also introduces powerful new ways to measure reputation more accurately. Darrell explains why traditional metrics often fail to capture the true strength of a companys reputation and how leaders can use deeper insight to identify hidden risks and opportunities.In addition to measurement, the book explores practical strategies for strengthening customer experience, building stronger relationships with clients and creating a culture where reputation is actively protected and enhanced.Whether you are a business owner, executive, leader or team member, this book provides the tools and insights needed to build a reputation that stands above the competition.When reputation is designed intentionally rather than left to chance, it becomes one of the greatest assets a leader or organisation can possess. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…
Seller Inventory # 9781925370485
- Title
- Having the No# 1 Reputation (Paperback)
- Author
- Darrell Hardidge
- Publisher
- Global Publishing Group, Bayswater, VIC
- Publication year
- 2026
- Condition
- new
- Binding
- Paperback
- Language
- English
- ISBN 10
- 1925370488
- ISBN 13
- 9781925370485
The hidden asset that builds empires - or burns them down.
Reputation is everything. It never takes a day off. So how do you build and protect your personal, professional and company reputation? How do you identify potential risks? Reputation shapes your opportunities, influences your revenue, and defines how the world sees you. Your reputation is not a brand. It's not a tagline. It's your most powerful, most misunderstood asset - until now.
International author, speaker and reputation expert Darrell Hardidge reveals the secrets from hundreds of companies and over 500,000 customer interviews on what it takes to build a #1 reputation. In this groundbreaking book, Darrell shares the essential foundations and strategies for achieving the #1 most trusted reputation.
Whether you're a leader, team member, business owner, or executive, this book offers practical strategies and powerful insights to help you take control of your reputation and create something extraordinary. Because when your reputation is structured for greatness, it becomes your ultimate competitive advantage.
You'll learn:
- Who really controls your reputation - and how to take back ownership
- How to design a customer experience that earns a #1 reputation
- How to leverage reputation to grow revenue, margin, and loyalty
- Why mindset matters - and why a #1 reputation is never a checklist
- How to audit the three critical reputations in your business
- How to build a sales process to leverage your reputation and maximise revenue and profit
- Why assumption is the greatest threat - and how to measure your reputation with accuracy
This isn't theory. It's battle-tested. It's measurable. And it works.
"Synopsis" may belong to another edition of this title.
CitiRetail
Stevenage, United Kingdom
AbeBooks seller since June 29, 2022
Shipping rates from United Kingdom to U.S.A.
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