Moments of Impact: How to Design Strategic Conversations That Accelerate Change
Ertel, Chris; Solomon, Lisa Kay
Language: English
Published by Simon & Schuster, 2014
- Hardcover
- Used

Seller: ZBK Books, Carlstadt, NJ, U.S.A.ZBK Books
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Condition: Used - Good
£ 3.94
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Missing Dust Cover - Used book in good and clean conditions. Limited notes marks and highlighting may be present. May show signs of normal shelf wear and bends on edges. Item may be missing CDs or access codes. May include library marks. Fast Shipping.
Seller Inventory # ZWV.1451697627.G
- Title
- Moments of Impact: How to Design Strategic Conversations That Accelerate Change
- Author
- Ertel, Chris; Solomon, Lisa Kay
- Publisher
- Simon & Schuster
- Publication year
- 2014
- Condition
- good
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 1451697627
- ISBN 13
- 9781451697629
In our fast-changing world, leaders are increasingly confronted by messy, multifaceted challenges that require collaboration to resolve. But the standard methods for tackling these challenges--meetings packed with data-drenched presentations or brainstorming sessions that circle back to nowhere--just don't deliver.
Great strategic conversations generate breakthrough insights by combining the best ideas of people with different backgrounds and perspectives. In this book, two experts "crack the code" on what it takes to design creative, collaborative problem-solving sessions that soar rather than sink.
Drawing on decades of experience as innovation strategists--and supported by cutting-edge social science research, dozens of real-life examples, and interviews with well over 100 thought leaders, executives, and fellow practitioners-- they unveil a simple, creative process that leaders and their teams can use to unlock solutions to their most vexing issues. The book also includes a "Starter Kit" full of tools and tips for putting the book's core principles into practice.
"Synopsis" may belong to another edition of this title.
About the Author
Lisa Kay Solomon teaches innovation at the groundbreaking MBA in Design Strategy program at San Francisco's California College of the Arts. A frequent public speaker and guest lecturer, she lives with her husband and two daughters in the San Francisco Bay Area.
"About the title" may belong to another edition of this title.
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ZBK Books is an online retailer that specializes in the acquisition, sale, and recycling of books & media. We are dedicated to promoting sustainability, reducing waste, supporting literacy & education by giving used books a second life. Actively managing a growing inventory of over 300,000 units, ZBK is now processing, distributing, and reselling over 5 Million units/year B2B/B2C.
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