Modern Industrial Services: A Cookbook for Design, Delivery, and Management (Springer Texts in Business and Economics) : A Cookbook for Design, Delivery, and Management
Language: English
Published by Springer, 2022
Series: Book 113 of 190 - Springer Texts in Business and Economics
- Softcover
- Used
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
AbeBooks seller since August 14, 2006
Condition: Used - Fine
£ 41.13
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Add to basketItem description from seller
Gebraucht - Sehr gut Sg - leichte Beschädigungen oder Verschmutzungen, ungelesenes Mängelexemplar, gestempelt - This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.
Seller Inventory # INF1000769059
- Title
- Modern Industrial Services: A Cookbook for Design, Delivery, and Management (Springer Texts in Business and Economics) : A Cookbook for Design, Delivery, and Management
- Author
- Shaun West
- Publisher
- Springer
- Publication year
- 2022
- Condition
- Sehr gut
- Binding
- Paperback
- Language
- English
- ISBN 10
- 3030805131
- ISBN 13
- 9783030805135
- Item weight
- 347 grams
- Dimensions
- 235x155x13
- Series
- Book 113 of 190: Springer Texts in Business and Economics
"Synopsis" may belong to another edition of this title.
About the Author
Paolo Gaiardelli is an Associate Professor at the Department of Management, Information and Production Engineering of the University of Bergamo (Italy). His teaching and research mainly focus on Production and ServiceManagement, with a specific interest in Lean Management. He is the European Chair of IFIP Working Group 5.7 (Advances in Production Management Systems) and coordinator of its Special Interest Group in Service Systems Design, Engineering, and Management. He is also a member of ASAP Service Management Forum.
"About the title" may belong to another edition of this title.
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