Modelo ServQual
Language: Portuguese
Published by Edições Nosso Conhecimento Feb 2023, 2023
- Softcover
- New
Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, GermanyBuchWeltWeit Ludwig Meier e.K.
AbeBooks seller since January 11, 2012
Condition: New
£ 35.35
Quantity: 2 available
Add to basketItem description from seller
This item is printed on demand - it takes 3-4 days longer - Neuware -A qualidade é um atributo perceptivo, condicional e algo subjectivo de um produto ou serviço. O seu significado nos negócios tem vindo a desenvolver-se ao longo do tempo. Tem sido entendida de forma diferente e interpretada de forma diferente por pessoas diferentes. Uma empresa será mais beneficiada se se concentrar nos processos-chave que fornecem aos seus clientes produtos e serviços. Os produtores podem medir a qualidade de conformidade, ou o grau em que o produto ou serviço foi fabricado de acordo com a especificação requerida. Os clientes, por outro lado, podem concentrar-se na especificação de qualidade de um produto ou serviço, ou compará-lo com os que se encontram disponíveis no mercado. A qualidade do serviço na indústria hoteleira é um factor importante para o sucesso do negócio. A tendência existente de gestão completa da qualidade na indústria hoteleira assegura a obtenção de vantagens competitivas das empresas hoteleiras e é, portanto, objecto de investigação contemporânea sobre a qualidade do serviço na indústria hoteleira. O conceito e o modelo conceptual de qualidade de serviço são indispensáveis se quisermos compreender a génese da qualidade de serviço e as potenciais lacunas na qualidade. O objectivo deste trabalho é mostrar a importância da qualidade do serviço 60 pp. Portugiesisch.…
Seller Inventory # 9786205673263
- Title
- Modelo ServQual
- Author
- Rajeswari Muthukumar
- Publisher
- Edições Nosso Conhecimento Feb 2023
- Publication year
- 2023
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- Portuguese
- ISBN 10
- 6205673266
- ISBN 13
- 9786205673263
- Item weight
- 107 grams
- Dimensions
- 220x150x4 mm
"Synopsis" may belong to another edition of this title.
BuchWeltWeit Ludwig Meier e.K.
Bergisch Gladbach, Germany
AbeBooks seller since January 11, 2012
Shipping rates from Germany to U.S.A.
| Item | 5 to 15 business days | 5 to 15 business days |
|---|---|---|
| First item | £ 19.78 | £ 19.78 |
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- Bank Wire Transfer
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Seller's business information
BuchWeltWeit Ludwig Meier e.K.
Germany
Terms of sale
BuchWeltWeit Inh. Ludwig Meier e.K.
Inhaber: Ludwig Meier
De-Gasperi-Str. 8
51469 Bergisch Gladbach
Deutschland
Tel.: +49(0)22028659300
Fax: +49(0)22028659301
E-Mail: info@buchweltweit.de
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Registernummer: HRA 28253
Umsatzsteuer-Identifikationsnummer: DE815259907
Wir sind zur Teilnahme an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle weder verpflichtet noch bereit.
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Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
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