Modelling of multi-servers queueing system of banks : A case study of commercial bank of Ethiopia at Hawassa Branch

Language: English

Published by LAP Lambert Academic Publishing, 2012

3838373995 / 9783838373997

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nach der Bestellung gedruckt Neuware - Printed after ordering - The purpose of this study was to assess and model the stochastic nature of customer services provided by Commercial Bank of Ethiopia at Hawassa Branch. The study design adopted here was longitudinal. It considered the number of customers getting service in the Bank at time of 8:00 am to 4:00 pm for each working day from November 1-30, 2010.M/M/N model of queueing theory and non-linear regression models were used to analyze the data. Results from M/M/N indicated that the arrival rate was the highest in all weeks during the afternoon period from 2:00pm-4:00pm except Monday but it was the lowest during the lunch period from 11:30am-2:00pm. From steady-state probability of customers in the bank system, for every day throughout the month the maximum limiting probability existed before the number of customers becomes greater than the number of counter. The non-linear regression model output also supported the results of M/M/N model in predicting mean number of customers in the system, mean queue length, waiting time in queue and in the system. It is recommended that longitudinal studies need to be done to identify the busy and idle period within the month throughout the year.

Seller Inventory # 9783838373997

Title
Modelling of multi-servers queueing system of banks : A case study of commercial bank of Ethiopia at Hawassa Branch
Author
Gezahegn Mekonnen
Publisher
LAP Lambert Academic Publishing
Publication year
2012
Condition
Neu
Binding
Taschenbuch
Language
English
ISBN 10
3838373995
ISBN 13
9783838373997
Item weight
151 grams
Dimensions
220x150x6 mm

AHA-BUCH GmbH

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