The One Minute Apology: A Powerful Way to Make Things Better
Language: English
Published by HarperCollins Publishers, 2003
- Hardcover
- Used
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
AbeBooks seller since December 20, 2007
Condition: Used - Fair
£ 3.12
Quantity: 3 available
Add to basketItem description from seller
With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever. Using Blanchard's signature breezy style, The One Minute Apology tells the story of a Young Man who wants to help his mentor, a company president, face and deal with some crucial mistakes he has made. For advice, the Young Man turns to a family friend, the One Minute Manager. What begins as a beautiful country weekend turns into an enlightening few days when he discovers what it truly means to apologize effectively when we have done something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity. Destined to join Ken Blanchard's other groundbreaking classics, The One Minute Apology offers businesspeople -- and just about anyone -- a cogent and clear-headed way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.…
Seller Inventory # 00099761146
- Title
- The One Minute Apology: A Powerful Way to Make Things Better
- Author
- Ken Blanchard
- Publisher
- HarperCollins Publishers
- Publication year
- 2003
- Condition
- Fair
- Binding
- Hardback
- Language
- English
- ISBN 10
- 0688169813
- ISBN 13
- 9780688169817
With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever.
Using Blanchard's signature breezy style, The One Minute Apology tells the story of a Young Man who wants to help his mentor, a company president, face and deal with some crucial mistakes he has made. For advice, the Young Man turns to a family friend, the One Minute Manager. What begins as a beautiful country weekend turns into an enlightening few days when he discovers what it truly means to apologize effectively when we have done something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity.
Destined to join Ken Blanchard's other groundbreaking classics, The One Minute Apology offers businesspeople -- and just about anyone -- a cogent and clear-headed way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.
"Synopsis" may belong to another edition of this title.
Review
"A testimony to the powers of repentance and forgiveness and how they improve relationships, your business and your home."--Cal Thomas, Syndicated Columnist
"This delightful story highlights the wisdom and power that is contained in an honest admission of being wrong."--Stephen C. Lundin, Ph.D., Harry Paul, and John Christensen, authors of Fish!, Fish! Tales and Fish! Sticks
"A shark-proof strategy for making everyone's life better."--Harvey Mackey, author of Swim with the Sharks Without Being Eaten Alive
"Read The One Minute Apology and discover a secret power that will makes things better for you."--Deepak Chopra
A shark-proof strategy for making everyone s life better. --Harvey Mackey, author of Swim with the Sharks Without Being Eaten Alive"
Read The One Minute Apology and discover a secret power that will makes things better for you. --Deepak Chopra"
This delightful story highlights the wisdom and power that is contained in an honest admission of being wrong. --Stephen C. Lundin, Ph.D., Harry Paul, and John Christensen, authors of Fish!, Fish! Tales and Fish! Sticks"
An invaluable resource for anyone who needs to say they re sorry. --Robert J. Nugent, Chariman and CEO, Jack in the Box, Inc."
A testimony to the powers of repentance and forgiveness and how they improve relationships, your business and your home. --Cal Thomas, Syndicated Columnist"
"About the title" may belong to another edition of this title.
World of Books (was SecondSale)
Montgomery, IL, U.S.A.
AbeBooks seller since December 20, 2007
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Founded in 2002, World of Books is a leading online destination for buying and selling both preloved and new books, committed to making sustainable reading accessible to all. With a mission to help people read more and waste less, World of Books offers a huge range of affordable, high-quality books — giving both new and preloved titles a second life. The company also operates World of Books – Sell Your Books, an easy-to-use platform that allows customers to trade in unwanted books for cash, helping to keep books in circulation while promoting sustainability. As a Certified B Corp, World of Books is driven by a vision to become the world’s largest and most sustainable dedicated online bookstore. The company measures its success through the positive environmental impact it creates, the value it provides to customers, and its ability to operate profitably while supporting its sustainable mission …
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