Discover over 100 practical recipes to help you master the art of IT service management for your organization
Key Features
- Unleash the capabilities of Microsoft System Center 2016 Service Manager
- Master the skills of configuring, deploying, managing, and troubleshooting your Service Manager 2016
- This book contains practical recipes that leverage the key and newly added features and functionalities of Microsoft System Center 2016 Service Manager
Book Description
System Center Service Manager (SCSM) is an integrated platform that offers a simplified data center management experience by implementing best practices such as Incident Management, Service Request, and Change control to achieve efficient service delivery across your organization.
This book provides you with real-world recipes that can be used immediately and will show you how to configure and administer SCSM 2016. You'll also find out how to solve particular problems and scenarios to take this tool further. You'll start with recipes on implementing ITSM frameworks and processes and configuring Service Level Agreements (SLAs). Then, you'll work through deploying and configuring the HTML5 Self-Service Portal, configuring Incident and Problem Management, and designing and configuring change and release management. You'll also learn about security roles and overall Microsoft SCSM 2016 administration.
Toward the end of the book, we'll look at advanced topics, such as presenting the wealth of information stored within the Service Manager Data Warehouse, standardizing SCSM deployments, and implementing automation.
What you will learn
- See a practical implementation of the ITSM framework and processes based on ITIL
- Deploy and configure the new Service Manager HTML5 Self-Service Portal along with Service Catalog design and configuration
- Get to know about Incident, Problem, and Change Management processes and configuration
- Get to grips with performing advanced personalization in Service Manager
- Discover how to set up and use automation with and within Service Manager 2016
- Work with Service Manager Data Warehouse
- Find out what Security Roles are and how to implement them
- Learn how to upgrade from SCSM 2012 R2 to SCSM 2016
Anders Asp (MVP) is a Principal Consultant at Lumagate AB with focus on ITSM and automation in the hybrid cloud. He is very active in the community and can regularly be seen speaking at different events, teaching courses, blogging on his blog at www.scsm.se, or answering questions on different forums. For his work in the community, he was awarded the Microsoft MVP award in the Cloud and Datacenter area for the first time in 2012 and has since then been renewed as MVP every year. Anders has been working with Service Manager since 2009, when the product was still in early beta, and has provided endless feedback to Microsoft and seen the product evolve to what it is today. Besides Service Manager, he is also very fond of the whole Microsoft Operations Management Suite and helps customers embrace the management capabilities it offers.
