Microsoft Dynamics Crm 2011 New Features: The Real-World Tutorial

Wang, Jian

ISBN 10: 1849682062 / ISBN 13: 9781849682060

Published by Packt Publishing 2011-11, 2011

About this Item

Seller Inventory # 6666-IUK-9781849682060

Bibliographic Details

• Title: Microsoft Dynamics Crm 2011 New Features: The Real-World Tutorial
• Publisher: Packt Publishing 2011-11
• Publication Date: 2011
• Language: English
• ISBN 10: 1849682062
• ISBN 13: 9781849682060
• Binding: PF
• Condition: New

About this title

Synopsis

Get up-to-speed with the new features of Microsoft Dynamics CRM 2011 with this Dynamics CRM book and eBook

• Master the new features of Microsoft Dynamics 2011


• Use client-side programming to perform data validation, automation, and process enhancement


• Learn powerful event driven server-side programming methods: Plug-Ins and Processes (Formerly Workflows)


• Extend Microsoft Dynamics CRM 2011 in the Cloud

In Detail

Microsoft Dynamics CRM 2011 offers exciting new features that enable you to build and maintain a robust customer relationship management system in your organisation.

This book is your one stop resource to get to grips with all the new features of Dynamics CRM 2011. To make learning fun and engaging, we will build an Airline Compensation Management (ACM) system using Dynamics CRM 2011.

The book starts by setting up the development environment for Microsoft Dynamics CRM 2011. We will then build a structural architecture for the ACM system and configure it in Dynamics CRM 2011. While doing this, we will learn about the new customization features offered by Dynamics CRM 2011.

We will then move on to Data Importing and will cover the Import Data Wizard tool, as well as the Import file/data web service which provides additional capabilities that are not available in the Import Data Wizard.

We will use client-side programming to perform data validation, automation, and process enhancement and learn powerful event driven server-side programming methods: Plug-Ins and Processes (Formerly Workflows).

The book then steers you towards SharePoint integration, Charts and Dashboards, Customizing the Ribbon and Sitemap, and extending Dynamics CRM 2011 in the cloud.

Finally we will package the ACM solution and learn how to deploy it.

What you will learn from this book

• Set up a development environment for Dynamics CRM 2011


• Import your important data from various sources using the Import Data Wizard


• Use web resources to store files virtually


• Visualize your data using filters, charts, and dashboards


• Customize the default Microsoft Dynamics ribbon


• Improve document management in your CRM system by integrating it with SharePoint 2010

Approach

This book is packed with practical steps and screenshots to make learning fun and addictive. You will learn to build a complete Airline Compensation Management system using Dynamics CRM 2011.

Who this book is written for

If you want a focused book that gets you up-to-speed with the new features of Microsft Dynamics CRM 2011 then this is the perfect book for you.

About the Author

Jian Wang

Darren Liu