Mess Management: Lessons from a Corporate Hit ManWhat's the worst thing that can happen when you fire someone? If the disgruntled ex-employee returns with a gun. What's the next worst thing? If the irate former employee comes back with an EEOC or State Human Rights Commission complaint. Most employees are good people, but there are plenty of men and women in the work place with personal demons. Some are simply mismatched to their roles. Some have addictions to drugs, booze, and sex. Some have severe health problems. There are others who are toxic because they are skilled manipulators, users, and takers. Many of these people wreak daily havoc in the workplace and may be working for you right now. Is your business at risk? If you are the owner or operator of a business, you must face some hard truths about people problems. When a conflict occurs-and it will-your employees will almost automatically have federal and state government agencies, courts, and even public opinion stacked against your company. What do you have? If you don't have an in-house human resources manager, you must quickly become adept at the real duties of that all-important role. Why? Conflicts can turn into expensive legal nightmares if they aren't handled quickly and professionally. Luckily, most of your people problems are not destined to be legal problems. Most messes are management problems. Mess Management: Lessons from a Corporate Hit Man sheds much-needed light on successfully eliminating the real problems when business owners and nonprofit leaders confront the sex, drugs, and rock and roll side of human resource management. Using key scenarios collected from real cases with organizations across the country, author and HR guru Steve Cohen provides vital management solutions coupled with related information on legal/regulatory requirements, that will help you resolve even the stickiest employee issues you may face.

About the Author

Steve M. Cohen, Ed. D. is President of Labor Management Advisory Group, Inc. Often described as a "corporate hit man" for his ability to skillfully resolve people problems for vulnerable organizations, Dr. Cohen is a well-known national authority who protects companies from HR bombshells that include issues of sexual harassment, motivational management, workforce diversity, employee training, and bottom-line productivity. Dr. Cohen has over 35 years of specialized experience safeguarding businesses and nonprofit agencies with staff sizes that range from 2 to 17,000 employees. Typically contacted when a company is in crisis, facing potential lawsuits, or when immediate preventative measures must be executed, Dr. Cohen quickly and adeptly assesses company infrastructures and implements management changes that align with legal/regulatory requirements. He frequently serves as the temporary chief Human Resources officer for organizations that lack the appropriate internal staff to handle complicated or highly sensitive personnel dilemmas. Dr. Cohen has an MA in Public Administration from Central Michigan University, an Ed. D in Educational Psychology from Northern Illinois University, and received certification in Alternative Dispute Resolution from DePaul University, School of Law.

"About this title" may belong to another edition of this title.

Store Description

Visit Seller's Storefront

Seller's business information

BennettBooksLtd
NV, U.S.A.

Sale & Shipping Terms

Terms of Sale

We guarantee the condition of every book as it's described on the Abebooks web sites. If you're dissatisfied with your purchase (Incorrect Book/Not as Described/Damaged) or if the order hasn't arrived, you're eligible for a refund within 30 days of the estimated delivery date. If you've changed your mind about a book that you've ordered, please use the Ask bookseller a question link to contact us and we'll respond within 2 business days.

Right of cancellation

If you are a consumer you can cancel the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

INFORMATION REGARDING THE RIGHT OF CANCELLATION

Statutory Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the the last good or the last lot or piece.

To exercise the right to cancel, you must inform us, BennettBooksLtd, 7765 N Sheridan Rd, 60626, Chicago, Illinois, U.S.A., +1 7733871973, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. You can also electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel with contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or BennettBooksLtd, Sean Bennett ATTN RETURNS, 7765 N Sheridan Rd, 60626, Chicago, Illinois, U.S.A., +1 7733871973, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of cancellation

The right of cancellation does not apply to:

the delivery of newspapers, journals or magazines with the exception of subscription contracts; and
the supply of digital content (including ebooks) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: (BennettBooksLtd, 7765 N Sheridan Rd, 60626, Chicago, Illinois, U.S.A., +1 7733871973)

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

* Delete as appropriate.

Shipping Terms

Orders ship within 2 business days. Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	7 to 30 business days	3 to 14 business days
First item	� 5.19	� 7.44

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.