The Mediation Process: Practical Strategies for Resolving Conflict (Jossey-Bass Conflict Resolution Series)

Moore, Christopher W.

ISBN 10: 0787902489 ISBN 13: 9780787902483
Published by Jossey-Bass, 1996
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Synopsis:

Winning Techniques for Every Situation

In this long–awaited, expanded edition, mediation Expert Christopher Moore presents a detailed, step–by–step account of how to use mediation to resolve conflicts of all kinds. Packed with real–life examples, it illustrates how to resolve even the most difficult disputes, showing what to do when strong emotions are involved, communication is poor, hidden agAndas sidetrack negotiations, and deadlocks occur. Addresses some of the day′s most pressing mediation issues involving commercial, legal, family, divorce, labor/management, discrimination, home/school, multiethnic, and community disputes, as well as international negotiation.

∗An Instructor′s Manual is available free of charge upon written request.

About the Author: CHRISTOPHER W. MOORE is a founding partner in CDR Associates, a mediation and conflict resolution consulting and training practice based in Colorado, with clients worldwide. In addition to working with companies and governments throughout the United States, Moore has conducted training programs such countries as Indonesia, Thailand, and South Africa.

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Bibliographic Details

Title: The Mediation Process: Practical Strategies ...
Publisher: Jossey-Bass
Publication Date: 1996
Binding: Hardcover
Condition: Good
Edition: 2nd Edition

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