Mediation for Managers: Resolving Conflict and Rebuilding Relationships at Work
Crawley, John; Graham, Katherine
Language: English
Published by John Murray Business, 2002
- Softcover
- Used
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.ThriftBooks-Atlanta
AbeBooks seller since March 24, 2009
Condition: Used - Very good
£ 5.05
Quantity: 1 available
Add to basketItem description from seller
May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
Seller Inventory # G1857883152I4N00
- Title
- Mediation for Managers: Resolving Conflict and Rebuilding Relationships at Work
- Author
- Crawley, John; Graham, Katherine
- Publisher
- John Murray Business
- Publication year
- 2002
- Condition
- Very Good
- Dust jacket
- No Jacket
- Binding
- Paperback
- Language
- English
- ISBN 10
- 1857883152
- ISBN 13
- 9781857883152
- Item weight
- 0.65 pounds
In recent years mediation has become an increasingly popular approach and powerful technique and has been used successfully in such areas as commercial disputes and customer complaints-handling.
Here, for the first time, is an accessible and practical book on mediation at work and in the workplace itself. Packed with real-life examples and cases, it focuses on mediation's positive way of looking at conflict, how it injects a new dimension into people's "conflict zone", and outlines the qualities needed to be a mediating manager.
Mediating managers become beacons of positive energy perceived as people capable of holding things together when others are "losing it". They are able to do this because they are enablers, not judge and jury, catalysts not fixers, encouragers not enforcers.
Mapping out the overall steps of the mediation process, what mediating managers' core tasks are at each stage, the opportunities offered to those involved, and illustrating different key moments of effectively resolved workplace disputes, the book demonstrates how transferable mediation skills are and how they can be used in a wide range of workplace settings.
"Synopsis" may belong to another edition of this title.
About the Author
Katherine Graham and John Crawley, author of Constructive Conflict Management (Nicholas Brealey Publishing)are directors of Conflict Management Plus, the leading consultancy and training organization in this fast growing field.
"About the title" may belong to another edition of this title.
ThriftBooks-Atlanta
AUSTELL, GA, U.S.A.
AbeBooks seller since March 24, 2009
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