Measuring Service Quality and Students' Satisfaction
Language: English
Published by LAP LAMBERT Academic Publishing Jun 2016, 2016
- Softcover
- New
Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, GermanyBuchWeltWeit Ludwig Meier e.K.
AbeBooks seller since January 11, 2012
Condition: New
£ 34.73
Quantity: 2 available
Add to basketItem description from seller
This item is printed on demand - it takes 3-4 days longer - Neuware -This book is written out to measure service quality and students' satisfaction based on the study carried in the area of quality management. The objectives of the book are to show the extent of students' expectation and students' perceptions, the important parameters that determine service quality, see the relationship between service quality dimensions and students satisfaction . Finally the book shows that the extent of students' perceptions is lower than their expectation, service quality dimensions are positively correlated with students' satisfaction and reliability is main factor that affected students' satisfaction following with assurance, tangibility, responsiveness and empathy. Therefore the it is necessary to work hard to improve its service quality level in university since its main goal is to serve students'. 60 pp. Englisch.
Seller Inventory # 9783659869853
- Title
- Measuring Service Quality and Students' Satisfaction
- Author
- Gebre Sorsa
- Publisher
- LAP LAMBERT Academic Publishing Jun 2016
- Publication year
- 2016
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- English
- ISBN 10
- 3659869856
- ISBN 13
- 9783659869853
- Item weight
- 107 grams
- Dimensions
- 220x150x4 mm
"Synopsis" may belong to another edition of this title.
About the Author
"About the title" may belong to another edition of this title.
BuchWeltWeit Ludwig Meier e.K.
Bergisch Gladbach, Germany
AbeBooks seller since January 11, 2012
Shipping rates from Germany to U.S.A.
| Item | 5 to 15 business days | 5 to 15 business days |
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BuchWeltWeit Ludwig Meier e.K.
Germany
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