Measuring the Performance of Human Service Programs (SHSG-Sage Human Services Guide, 71)

Lawrence L. Martin, Peter M. Kettner

ISBN 10: 0803971354 / ISBN 13: 9780803971356

Published by SAGE Publications, Inc.; International Education and Professional Publisher/ Published in Cooperation with the University of Michigan School of Social Work, Thousand Oaks, CA; London, New Delhi, 1996

About this Item

138 pp. DESCRIPTION:Social service providers are under increasing pressure to demonstrate that their programmes work. Faced with this demand for greater accountability, providers are turning to performance measurement as a way of illustrating programme efficiency, quality and effectiveness.The authors of this comprehensive volume discuss why and how performance measures have become an integral part of managing programmes in the social services. They explain the various types of performance measures - including numeric counts, standardized measures and client satisfaction - and assess their advantages and disadvantages. A case study and exercises are a special feature of the book. Flawless copy. (SAGE Human Services Guides) (Volume 71).

Seller Inventory # 1iBg0015

Bibliographic Details

• Title: Measuring the Performance of Human Service Programs (SHSG-Sage Human Services Guide, 71)
• Publisher: SAGE Publications, Inc.; International Education and Professional Publisher/ Published in Cooperation with the University of Michigan School of Social Work, Thousand Oaks, CA; London, New Delhi
• Publication Date: 1996
• Language: English
• ISBN 10: 0803971354
• ISBN 13: 9780803971356
• Binding: Trade Paperback
• Condition: Like New

About this title

Synopsis

Social service providers are under increasing pressure to demonstrate that their programmes work. Faced with this demand for greater accountability, providers are turning to performance measurement as a way of illustrating programme efficiency, quality and effectiveness.

The authors of this comprehensive volume discuss why and how performance measures have become an integral part of managing programmes in the social services. They explain the various types of performance measures - including numeric counts, standardized measures and client satisfaction - and assess their advantages and disadvantages. A case study and exercises are a special feature of the book.

About the Authors

Lawrence L. Martin is Professor of Public Affairs, Social Work and Public Administration at the University of Central Florida in Orlando. He was previously on the faculty of the Columbia University School of Social Work in New York City where he directed the program in social work administration. He is the author of 20 books and major monographs and over 100 articles and book chapters.

Peter M. Kettner was a professor at the Arizona State University School of Social Work. He authored six books, 50 articles, monographs, and book chapters on the topics of purchase-of-service contracting, privatization, macro practice in social work, human services planning, and social work administration. Over his 30 year career in academia he served as a consultant to five different state human service agencies and dozens of local nonprofit agencies on their purchase of service contracting practices and in the design and implementation of effectiveness-based planning systems.