Measuring Itsm : Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives
Language: English
Published by Trafford Publishing, 2013
- Softcover
- New
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
AbeBooks seller since August 14, 2006
Condition: New
£ 36.09
Quantity: 1 available
Add to basketItem description from seller
nach der Bestellung gedruckt Neuware - Printed after ordering - How do you measure and report your IT services and processes Which metrics matter the most to senior executives Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management. In this book, you will learn about the following: Defining and building a comprehensive metrics program Metrics that are the most important and how to calculate them How to measure your IT services Tips and suggestions for what to do if inadequate tools and reporting exist Suggested approach for how to build your metrics program step-by-stepIn addition, this book directs you to free sources for IT service management process and service metrics and reporting dashboards that you can use yourself. Simply enter your key operational metrics and the KPIs and CSFs get automatically calculated!'A comprehensive guide for building any service management metrics program with all the information you need in one place!''No theory here . . . this gives us real metrics we can easily go after.''A fantastic addition to our IT service management solution set!'.…
Seller Inventory # 9781490719450
- Title
- Measuring Itsm : Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives
- Author
- Randy A. Steinberg
- Publisher
- Trafford Publishing
- Publication year
- 2013
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- English
- ISBN 10
- 1490719458
- ISBN 13
- 9781490719450
- Item weight
- 293 grams
- Dimensions
- 229x152x11 mm
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