The Meaning of Careful: How Putting People Before Process Will Deliver Outstanding Results and Transform Our Healthcare
Language: English
Published by HCV Publishing 25/10/2009, 2009
- Softcover
- Used

Seller: AwesomeBooks, Wallingford, United KingdomAwesomeBooks
AbeBooks seller since November 28, 2006
Condition: Used - Very good
£ 3.18
Quantity: 3 available
Add to basketItem description from seller
Seller Inventory # 7719-9780956383303
- Title
- The Meaning of Careful: How Putting People Before Process Will Deliver Outstanding Results and Transform Our Healthcare
- Author
- D. J. Brown
- Publisher
- HCV Publishing 25/10/2009
- Publication year
- 2009
- Condition
- Very Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0956383300
- ISBN 13
- 9780956383303
In 1999 D J Brown left his job as a doctor in the NHS, frustrated by a system that seemed intent on breaking him. He developed a career as a business consultant, helping companies to improve the way they worked. But his vocation eventually drew him back to healthcare and he returned to the NHS, only to find that it was still hampered by inadequate leadership, inefficient processes, unbalanced targets and a lack of collaboration. He found institutions full of caring and committed healthcare staff unable to do the jobs for which they were trained.
And then the local hospital nearly killed his mother.
This book is a response to that near-tragedy. It is a response also to our need for a safer, happier and more productive healthcare system.
Drawing on his experience as both a front-line doctor and his work with successful international companies,
D J has developed the seven-stage CAREFUL programme. This simple approach will transform your healthcare organisation and deliver the clinical efficiency that you, your staff and your patients deserve.
By putting people before process and taking the long-term view, he shows how we can improve the reputation and safety of every healthcare institution in the country.
Filled with real-life anecdotes and practical examples, this book exudes a passion to transform and improve the way that healthcare is delivered.
"Synopsis" may belong to another edition of this title.
From the Back Cover
But his vocation eventually drew him back to healthcare and he returned to the NHS, only to find that it was still hampered by inadequate leadership, inefficient processes, unbalanced targets and a lack of collaboration. He found institutions full of caring and committed healthcare staff unable to do the jobs for which they were trained.
And then the NHS nearly killed his mother.
This book is a response to that near-tragedy. It is a response also to our need for a safer, happier and more productive healthcare system.
Drawing on his experience as both a front-line doctor and his work with successful international companies, D J has developed the seven-stage CAREFUL programme. This simple approach will transform your healthcare organisation and deliver the clinical efficiency that you, your staff and your patients deserve.
By putting people before process and taking the long-term view, he shows how we can improve the reputation and safety of every healthcare institution in the country.
Filled with real-life anecdotes and practical examples, this book exudes a passion to transform and improve the way that healthcare is delivered.
"About the title" may belong to another edition of this title.
AwesomeBooks
Wallingford, United Kingdom
AbeBooks seller since November 28, 2006
Shipping rates from United Kingdom to U.S.A.
| Item | 4 to 15 business days | 4 to 15 business days |
|---|---|---|
| First item | £ 4.12 | £ 4.12 |
Payment methods
Store description
Specialty
Used Books, New BooksSeller's business information
WRAP Ltd
Unit 4,, 119 Loverock Road
Reading, United Kingdom RG30 1DZ
Terms of sale
All our books are used in either Good or Very Good condition. Should there be any problems after purchase email us and we will sort it out to your satisfaction.
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to AwesomeBooks, Wallingford, United Kingdom, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.
Shipping terms
We try to keep our shipping terms as simple as possible.