Mastering Zendesk : Master the art of providing effective IT services to your customers by leveraging Zendesk
Language: English
Published by Packt Publishing, 2017
- Softcover
- New
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
AbeBooks seller since August 14, 2006
Condition: New
£ 79.12
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Add to basketItem description from seller
nach der Bestellung gedruckt Neuware - Printed after ordering - Master the art of providing effective IT services to your customers by leveraging Zendesk About This BookDeep dive into the functionalities of Zendesk and improve your organization's customer services Learn how to expand the capabilities of Zendesk by integrating and extending it with third-party tools A master level guide that manages tickets, channels, and workflows along with advanced security features What You Will LearnCustomize ticket channels such as Email, Twitter, Facebook, and Web-Widget Add business rules to create a more effective and automated Zendesk environment Use Zendesk apps to add more functionality to the Zendesk setup Extend Zendesk with JIRA and Salesforce Create custom metrics within GoodData in order to set up customized and automated reports Learn how to secure and troubleshoot Zendesk In Detail Zendesk is a cloud-based customer service solution that is widely used because it is easy, efficienct, flexible, and low cost. It is highly scalable and is great for organizations of all sizes. If you're a Zendesk administrator and are looking to explore advanced-level concepts, then this book is for you. It covers the core functionalities such as managing users, groups, and the organization, and creating and adding custom fields. You will learn how to add customized ticket channels to your account. Then, you will focus on customizing business rules and extending Zendesk with JIRA and Salesforce. Towards the end, the book emphasizes security and troubleshooting aspects as well as providing tips and tricks to create a more efficient support environment. By the end of this book, you will be able to turn a basic Zendesk setup into a highly customized working environment. Who This Book Is For This book is for proficient Zendesk administrators who want to unlock the full potential of their Zendesk environment by gaining a deeper understanding of Zendesk's advanced customization options. …
Seller Inventory # 9781786461049
- Title
- Mastering Zendesk : Master the art of providing effective IT services to your customers by leveraging Zendesk
- Author
- Cedric F. Jacob
- Publisher
- Packt Publishing
- Publication year
- 2017
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- English
- ISBN 10
- 1786461048
- ISBN 13
- 9781786461049
- Item weight
- 766 grams
- Dimensions
- 235x191x23 mm
Master the art of providing effective IT services to your customers by leveraging Zendesk
About This Book
- Deep dive into the functionalities of Zendesk and improve your organization's customer services
- Learn how to expand the capabilities of Zendesk by integrating and extending it with third-party tools
- A master level guide that manages tickets, channels, and workflows along with advanced security features
What You Will Learn
- Customize ticket channels such as Email, Twitter, Facebook, and Web-Widget
- Add business rules to create a more effective and automated Zendesk environment
- Use Zendesk apps to add more functionality to the Zendesk setup
- Extend Zendesk with JIRA and Salesforce
- Create custom metrics within GoodData in order to set up customized and automated reports
- Learn how to secure and troubleshoot Zendesk
In Detail
Zendesk is a cloud-based customer service solution that is widely used because it is easy, efficienct, flexible, and low cost. It is highly scalable and is great for organizations of all sizes. If you're a Zendesk administrator and are looking to explore advanced-level concepts, then this book is for you.
It covers the core functionalities such as managing users, groups, and the organization, and creating and adding custom fields. You will learn how to add customized ticket channels to your account. Then, you will focus on customizing business rules and extending Zendesk with JIRA and Salesforce. Towards the end, the book emphasizes security and troubleshooting aspects as well as providing tips and tricks to create a more efficient support environment.
By the end of this book, you will be able to turn a basic Zendesk setup into a highly customized working environment.
Who This Book Is For
This book is for proficient Zendesk administrators who want to unlock the full potential of their Zendesk environment by gaining a deeper understanding of Zendesk's advanced customization options.
"Synopsis" may belong to another edition of this title.
About the Author
"About the title" may belong to another edition of this title.
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