Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams
Language: English
Published by O'Reilly Media, 2021
- Softcover
- Used
Seller: Revival Creek Books, Roswell, GA, U.S.A.Revival Creek Books
AbeBooks seller since August 11, 2026
Condition: Used - Near fine
£ 15.43
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Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams - Jim Kalbach. O'Reilly Media, 2021. Second edition, first printing. Condition: Near Fine (just short of new - minor shelf presence). Noted flaws, plainly: light handling/edge wear to covers; faint surface soiling to white covers; Photos show the exact copy you will receive. Printing points, checked on this copy: Cover and title page both read "Second Edition"; Copyright © 2021 James Kalbach; Revision History for the Second Edition: 2020-11-02 First release; ISBN 978-1-492-07663-6; Printed in Canada; Sent tracked. The book is wrapped in bubble wrap and protected - never a bare mailer. From a smoke-free home. Message me for more photographs of this exact copy.
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- Title
- Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams
- Author
- Jim Kalbach
- Publisher
- O'Reilly Media
- Publication year
- 2021
- Condition
- Near Fine
- Binding
- Paperback
- Language
- English
- ISBN 10
- 1492076635
- ISBN 13
- 9781492076636
- Edition
- 2nd Edition, 1st Printing.
- Seller catalogs
- Rare Books
Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the causes of these problems because they're too focused on processes. This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions.
Designers, product and brand managers, marketing specialists, and business owners will discover how experience diagramming helps you determine where business goals and customer perspectives intersect. Armed with this insight, you can provide the people you serve with real value. Mapping experiences isn't just about product and service design; it's about understanding the human condition.
- Emphasize recent changes in business using the latest mapping techniques
- Create diagrams that account for multichannel experiences as well as ecosystem design
- Understand how facilitation is increasingly becoming part of mapping efforts, shifting the focus from a deliverable to actionability
- Explore ways to apply mapping of all kinds to noncommercial settings, such as helping victims of domestic violence
"Synopsis" may belong to another edition of this title.
About the Author
Jim has worked with large companies, such as eBay, Audi, SONY, Elsevier Science, LexisNexis, and Citrix. Before returning to the U.S. in 2013 after living for fifteen years in Germany, Jim was the co-founder of the European Information Architecture conferences. He also co-founded the IA Konferenz series in Germany.
Jim plays jazz bass in jam sessions and combos in Jersey City, where his currently lives. In 2007 Jim published his first full-length book with O'Reilly, Designing Web Navigation. He blogs at experiencinginformation.com and tweets under @jimkalbach.
"About the title" may belong to another edition of this title.
Revival Creek Books
Roswell, GA, U.S.A.
AbeBooks seller since August 11, 2026
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Revival Creek Books – Authenticated First Editions Welcome to Revival Creek Books, based in Roswell, Georgia. We're collectors first—this work exists because we love books, not to get rich. We specialize in authenticated first editions, with particular focus on literary fiction, poetry, and Pulitzer Prize winners from the 20th century forward. Every first edition we list has been rigorously vetted: we cross-reference number lines, copyright page statements, dust jacket details, publisher conventions, and condition against established dealer standards. If we're uncertain about a detail, we say so. What You Can Expect: Authenticated first editions with detailed condition reports and publication history Transparent assessment: We flag dust jacket marriages, reprint variants, and any doubts we have Serious attention to provenance: Number lines, copyright page language, publisher-specific coding—these matter, and we document them A collector's eye: We're looking for books we'd want to own ourselves Our Approach: This isn't a high-volume operation. We approach rare books as stewards of literary history. We're comfortable saying "no" to a deal if something doesn't feel right, and we'd rather spend time getting authentication correct than move inventory quickly. Questions about any listing? We welcome detailed inquiry and are happy to provide additional photos, comparative market data, or authentication notes. — The Revival Creek Books Team…
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Revival Creek Books
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