Managing outsourcing in library and information services.. This item is unavailable.Managing outsourcing in library and information services.

Information centres and libraries, irrespective of the sector, are typically viewed as overheads by their management, which is an extremely risky position for them to be in today. For survival and success, it is imperative to get senior management to shift its focus from your expenditure to the value of the information services you provide. This book will help to show how successful outsourcing can assist managers and staffing in providing the services users want. It shows that the very process of examining the effectiveness of each separate service element (when considering outsourcing as an option) has spin-off benefits for the information service. Illustrated by case studies and checklists, this new book looks at: * evaluating current operations; * deciding when information should be outsourced - results of the information audit; * the nature of outsourcing information services; * negotiating and formatting outsourcing agreements; * keeping outsourcing agreements on target; * keeping users happy with outsourced services; * communication strategies. Readership: The outsourcing debate remains highly relevant to information services and library managers. Tackling it successfully will not only ensure that your service is perceived as a strategic asset but will also enhance its client-centred approach.

Sheila Pantry OBE BA FCLIP manages an independent information services consultancy and electronic publishing business, including websites. She has had a long and varied career in information management in a range of industry sectors, and also in government as Head of Information Services for the Health and Safety Executive. She specializes in worldwide occupational health and safety information and is an experienced trainer, writer, editor and lecturer. Peter Griffiths BA FCLIP MCLIP is Head of Information Services Unit at the Home Office, where he is Head of Profession for librarians and information scientists. His responsibilities extend not only to library and information services in the Home Office but also to an internal reference service, knowledge management, and information support to the research community. He is an experienced trainer, writer and lecturer.