Managing with Total Quality Management: Theory and Practice

Adrian Wilkinson

ISBN 10: 0333620062 / ISBN 13: 9780333620069

Published by Macmillan Education UK, 1998

About this Item

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Bibliographic Details

• Title: Managing with Total Quality Management: Theory and Practice
• Publisher: Macmillan Education UK
• Publication Date: 1998
• Language: English
• ISBN 10: 0333620062
• ISBN 13: 9780333620069
• Binding: Hardback
• Condition: New
• Weight: 509 grams

About this title

Synopsis

In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.

About the Author

ADRIAN WILKINSON is Professor of Human Resource Management at Loughborough University Business School, UK.; ED SNAPE is Lecturer in the Department of Management, Hong Kong Polytechnic University, Hong Kong.; MICK MARCHINGTON is Professor of Human Resource Management and Dean of Management Studies at the Manchester School of Management, UMIST, UK.; TOM REDMAN is Lecturer at Teesside Business School, UK.