Managing Risk and Complexity Through Open Communication and Teamwork
Language: English
Published by Purdue University Press Jun 2015, 2015
- Softcover
- New
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
AbeBooks seller since August 14, 2006
Condition: New
£ 46.06
Quantity: 1 available
Add to basketItem description from seller
Neuware - Drawing on decades of experience as a researcher and consultant for a range of organisations and individuals in high-risk domains, the author of this book presents a powerful theory of open communication and teamwork. This unites a range of communication practices and principles that have proven to combat risk and complexity in organisations.
Seller Inventory # 9781557537126
- Title
- Managing Risk and Complexity Through Open Communication and Teamwork
- Author
- Phillip K. Tompkins
- Publisher
- Purdue University Press Jun 2015
- Publication year
- 2015
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- English
- ISBN 10
- 1557537127
- ISBN 13
- 9781557537126
- Item weight
- 481 grams
- Dimensions
- 226x152x22 mm
The book initially focuses on NASA, an organization that experiences and engages with high complexity and risk daily. As a participant-observer in the Apollo program, the author witnessed pioneering communication practices that, for example, empowered engineers with “automatic responsibility” for any technical problem they perceived. It was partly the failure to follow such protocols that resulted in the catastrophes experienced in the Challenger and Columbia tragedies, as the author shows.
Using the lessons learned from the space program, the book then explores complexity and risk in medicine, aviation, the fighting of forest fires, and homelessness, again consistently finding communication practices that worked and did not work. Based on detailed research conducted over several decades, the book presents a unified theory linked to generally applicable communication practices. Case studies include the results of an international experiment of surgery conducted in ten countries that produced a highly significant reduction of deaths and infections in Africa, India, and other parts of the world, to the creation of innovative communication practices that significantly reduced risks in the US aviation industry.
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