Managing Quality
Zuckerman, Amy; Hamson, Ned
ISBN 10: 1841122211 ISBN 13: 9781841122212
Published by Capstone, 2002
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Soft cover
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About this Item
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Unread book in perfect condition. Seller Inventory # 87652
Synopsis:
Fast track route to mastering quality management
Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process
Examples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum
Includes a glossary of key concepts and a comprehensive resources guide
About the Author: AMY ZUCKERMAN has written for a variety of publications, including the New York Times, Fortune special sections, Business 2.0, Continental, Industry Week and many others. Her latest book is Tech Trending: The Technology Survival Guide for Visionary Managers. NED HAMSON has also written for a number of publications, including Forbes magazine. He was lead-author of After Atlantis: Working, Managing and Leading in Turbulent Times and editor of Journal for Quality and Participation
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Bibliographic Details
Title: Managing Quality
Publisher: Capstone
Publication Date: 2002
Binding: Soft cover
Condition: As New