Managing for Quality and Performance Excellence

James R. Evans; William M. Lindsay

ISBN 10: 0324783205 / ISBN 13: 9780324783209

Published by South-Western Cengage Learning, 2010

Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0324783205I5N00

Synopsis:

The leading book in quality management, MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 8TH EDITION is built on the strength and experience of the author team. Experience as examiners for the Malcolm Baldrige Award allows both Evans and Lindsay to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout. This edition continues to provide a managerially oriented view with a blend of pertinent technical topics. It contains revised, integrated, and more comprehensive coverage of Six Sigma philosophy, concepts, and techniques. New chapters on principles of Six Sigma and design for Six Sigma are included. The new edition also has coverage of most of the Body of Knowledge (BOK) required for ASQ certification as a Certified Quality Manager.

Review: "Managing for Quality & Performance Excellence, 8th Edition is the best reference for Quality Management I am aware of. "

Bibliographic Details

Title: Managing for Quality and Performance ...
Publisher: South-Western Cengage Learning
Publication Date: 2010
Binding: Hardcover
Condition: Fair
Dust Jacket Condition: No Jacket