MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 11E helps you learn on your terms. This edition presents the latest developments in the field as you examine fundamental principles, criteria and the historic underpinnings of total quality. The authors provide a solid foundation for understanding and applying technical tools and performance excellence from an enterprise perspective. This digital resource gives you the flexibility to highlight key text, add notes and create custom flashcards. When it’s time to study, everything that has been flagged or noted can be gathered into an easily accessible guide. The Readspeaker feature reads text aloud, so you can learn on the go, wherever you are.

About the Authors

James R. Evans is professor emeritus of operations, business analytics and information systems in the Lindner College of Business at the University of Cincinnati, having retired after over 43 years on the faculty. He holds BSIE and MSIE degrees from Purdue University and a doctoral degree in industrial and systems engineering from Georgia Tech. He has been involved in numerous professional societies throughout his career and he served as president of the Decision Sciences Institute from 1997-1998. He also served 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award, and was active in the Partnership for Excellence, the Ohio-based Baldrige initiative. He has been the editor of the Quality Management Journal, published by the American Society for Quality, and served on editorial boards of numerous other journals. Dr. Evans has published 100 refereed papers in major academic journals and more than 50 editions of 20 textbooks in diverse areas of business including quality management, Six Sigma, simulation and risk analysis and business analytics. During the annual Quality Congress in May 2004, the American Society for Quality presented Dr. Evans and coauthor Dr. William Lindsay with the Philip B. Crosby Medal for writing The Management and Control of Quality, 5th Edition. The Crosby medal was presented “for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management.” He also received the 2018 Lindner Research Excellence Award from the College of Business at the University of Cincinnati and the 2019 Baldrige Foundation Leadership Award for Excellence in Education.

William M. Lindsay is Professor Emeritus of Management at Northern Kentucky University. In addition to co-authoring eight editions of MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE (including predecessors), he is the co-author of TOTAL QUALITY AND ORGANIZATION DEVELOPMENT. He served as an examiner for the Malcolm Baldrige National Quality Award for four years, as a judge for the Kentucky Quality Award for five years and as a judge for the Seasongood Innovation Awards for the city of Cincinnati for three years. He is a senior member and past president of the Cincinnati Chapter of the Institute of Industrial Engineers, past president of the Cincinnati Chapter of the Association for Quality and Participation and a member of the American Society for Quality, in addition to membership with several other professional organizations. Dr. Lindsay continues to teach MBA courses in quality management and project management. He serves as a board member of CLASP, a local nonprofit after-school program for elementary-age children, and is an active volunteer at his church. He earned a B.S.I.E. from the Georgia Institute of Technology, an M.S. in engineering from the University of Cincinnati and an M.B.A. and Ph.D. from Georgia State University.

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