Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff

Malcolm Carlaw; Peggy Carlaw; Vasudha Kathleen Deming; Kurt Friedmann

ISBN 10: 0071388885 ISBN 13: 9780071388887
Published by McGraw-Hill, 2002
Language: English
Condition: Used - As new Soft cover

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Used - Soft cover

Condition: Used - As new

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