Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence in the Workplace
Mark Dawes
ISBN 10: 1899398023 ISBN 13: 9781899398027
Published by Human Givens Publishing Ltd, United Kingdom, Worthing, 2006
Used
Paperback
From
WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
AbeBooks Seller since 16 March 2007
This specific item is no longer available.
About this Item
Description:
The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR001174906
Synopsis:
One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if it's too late for that, how to handle even the most frightening of situations safely.
Product Description: One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if it's too late for that, how to handle even the most frightening of situations safely.
"About this title" may belong to another edition of this title.
Bibliographic Details
Title: Managing the Monkey: How to Defuse the ...
Publisher: Human Givens Publishing Ltd, United Kingdom, Worthing
Publication Date: 2006
Binding: Paperback
Condition: Very Good