Managing Intercultural Conflict Effectively (Communicating Effectively in Multicultural Contexts)
Ting-Toomey, Stella; Oetzel, John G.
Language: English
Published by SAGE Publications, Inc (edition 1), 2001
Series: Book 4 of 5 - Communicating Effectively in Multicultural Contexts
- Softcover
- Used
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- Title
- Managing Intercultural Conflict Effectively (Communicating Effectively in Multicultural Contexts)
- Author
- Ting-Toomey, Stella; Oetzel, John G.
- Publisher
- SAGE Publications, Inc (edition 1)
- Publication year
- 2001
- Condition
- Very Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0803948433
- ISBN 13
- 9780803948433
- Edition
- 1.
- Series
- Book 4 of 5: Communicating Effectively in Multicultural Contexts
In this volume, Ting-Toomey and Oetzel accomplish two objectives: to explain the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and, second, integrate theory and practice in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. While the book is theoretically directed, it is also a down-to-earth practical book that contains ample examples, conflict dialogues, and critical incidents. Managing Intercultural Conflict Effectively helps to illustrate the complexity of intercultural conflict interactions and readers will gain a broad yet integrative perspective in assessing intercultural conflict situations. The book is a multidisciplinary text that draws from the research work of a variety of disciplines such as cross-cultural psychology, social psychology, sociology, marital and family studies, international management, and communication.
"Synopsis" may belong to another edition of this title.
About the Author
John G. Oetzel (PhD, University of Iowa), is a professor in the Department of Management Communication in the Waikato Management School at the University of Waikato in Hamilton, New Zealand. He teaches courses in conflict, intercultural communication, health communication, and research methods. His research program centers on understanding and improving challenging communication among people with different group identities (particularly cultural identities). Dr. Oetzel uses quantitative survey methods and/or mixed-method designs to address three strands: (1) conflict in culturally diverse work groups and organizations, (2) communication in the health care delivery process, and (3) partnerships between community members and academics to address community health. He is co-author (with Stella Ting-Toomey) of Managing Intercultural Communication Effectively (2001, SAGE) and author of Intercultural Communication: A Layered Approach (2009, Pearson). He is also the author of more than 60 articles and book chapters.
"About the title" may belong to another edition of this title.
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