Managing to Improve Public Services
ISBN 10: 0521708273 ISBN 13: 9780521708272
Published by Cambridge University Press, 2008
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Very Good paperback with light shelfwear - NICE! Standard-sized. Seller Inventory # mon0000245935
Synopsis:
How are public service organizations governed? How can their performance be measured, managed and improved? Public services play a central role in the well-being, sustainability and growth of communities, cities and nations. Managing to Improve Public Services shows how management can be harnessed to improve a range of public services (e.g. policing, health, local government) by examining them through different theoretical lenses (e.g. governance, innovation and change, performance metrics and management). It advances both theory and practice, beyond traditional public administration and 'new public management', by considering the interrelationships between governance and public management. The book is written by a group of leading social science and management specialists, who were awarded the prestigious ESRC/EPSRC Public Service Fellow awards as part of the Advanced Institute of Management Research initiative. It will be of interest to graduate students, academics and policy makers involved in public service management and performance measurement.
About the Authors:
Jean Hartley is Professor of Organizational Analysis at the Institute of Governance and Public Management, Warwick Business School, University of Warwick.
Cam Donaldson is the Health Foundation Chair in Health Economics and Director of the Institute of Health and Society, Newcastle University Business School.
Chris Skelcher is Director of Research for the School of Public Policy and Professor of Public Governance at the Institute of Local Government Studies, University of Birmingham.
Mike Wallace is Professor of Public Management at Cardiff Business School, Cardiff University.
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Bibliographic Details
Title: Managing to Improve Public Services
Publisher: Cambridge University Press
Publication Date: 2008
Binding: paperback
Condition: Very Good