Managing the Demand-Supply Chain. Value Innovations for Customer Satisfaction: Value Innovations for Supplier Excellence
Language: English
Published by John Wiley & Sons, 2001
- Hardcover
- Used
Seller: Sigrun Wuertele buchgenie_de, Altenburg, GermanySigrun Wuertele buchgenie_de
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Gebundene Ausgabe Sehr guter Zustand, ohne Namenseintrag Managing the Demand-Supply Chain: Value Innovations for Customer Satisfaction: Value Innovations for Supplier Excellence (Wiley Operations Management Series for Professionals) Zustand: 2, Sehr gut - gebraucht, Gebundene Ausgabe John Wiley & Sons , 2001 , Managing the Demand-Supply Chain. Value Innovations for Customer Satisfaction: Value Innovations for Supplier Excellence, William E. Hoover, Eero Eloranta, Jan Holmström, Kati Huttunen, 0471384992, BU381627.
Seller Inventory # BU381627
- Title
- Managing the Demand-Supply Chain. Value Innovations for Customer Satisfaction: Value Innovations for Supplier Excellence
- Author
- William E. Hoover, Eero Eloranta, Jan Holmström, Kati Huttunen
- Publisher
- John Wiley & Sons
- Publication year
- 2001
- Condition
- Sehr gut - gebraucht
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0471384992
- ISBN 13
- 9780471384991
- Seller catalogs
- Ratgeber
Combining an intensive focus on customer/marketplace demandswith innovative technology tools developed to execute demand chainplanning, Managing the Demand–Supply Chain sets fortha powerful new model for fulfilling customer demand in the bestpossible way. Four of the world′s leading demand chain researchersand implementers demonstrate how select high–tech companies, suchas Nokia and Dell, have used the demand chain approach todifferentiate their value offerings and delight theircustomers.
The authors introduce three exciting new demand chain tools."Demand breakpoint" identifies the point where value issignificantly changed by operations; "value offering point" or VOPis the catalyst to demand chain activity; and "microcosms" executesdemand chain strategies. The authors show managers how to use thesetools to implement technology solutions that drive topperformance.
Special features of Managing the Demand–Supply Chaininclude:
- The best thinking from acknowledged leaders in the field
- An extended case study of Nokia′s successful demand chainmanagement implementation
- Numerous sidebars detailing real–world implementationissues
Managing the Demand–Supply Chain is anindispensable resource for managers who want to optimizeoperational effectiveness, spur innovation, and achieve and sustainexcellence in exceeding customer expectations.
"Synopsis" may belong to another edition of this title.
About the Author
EERO ELORANTA is Professor of Industrial Management and the head ofthe Industrial Engineering Department at Helsinki University ofTechnology.
JAN HOLMSTRÖM is a researcher at McKinsey & Company and atHelsinki University of Technology.
KATI HUTTUNEN is a head of Customer Relationship Management atNokia′s E–business Development division.
"About the title" may belong to another edition of this title.
Sigrun Wuertele buchgenie_de
Altenburg, Germany
AbeBooks seller since March 13, 2015
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