Managing Conflict: A Practical Guide to Resolution in the Workplace

Liddle, David

ISBN 10: 0749480882 / ISBN 13: 9780749480882

Published by Kogan Page, 2017

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Synopsis:

Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall.

Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints.

The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills.

This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.

About the Author: David Liddle is the CEO of the TCM Group, founding editor of The People Leader Magazine and president of the People and Culture Association. For over twenty years, David Liddle and his team have been delivering award winning people, culture and leadership programmes for organizations across the globe. Based in London, UK, in 2025 he was recognised as the Most Influential HR Thinker by HR Magazine, and he is a member of the Thinkers50 Radar. He is a proud Fellow of the Institute of Leadership and the RSA. In 2025, he was also awarded the prestigious Consultant of the Year Award at the Consultancy Awards. He is author of Managing Conflict and Transformational Culture, both of which are published by Kogan Page.

Bibliographic Details

Title: Managing Conflict: A Practical Guide to ...
Publisher: Kogan Page
Publication Date: 2017
Binding: Soft cover
Condition: New