Information Technology has become an essential component of contemporary society, allowing much faster and more widespread communication, not least through the growth of the Internet. However, many issues concerned with the human aspects of the use of IT remain problematic despite technological advances. An enhanced ability to collect and process data, or to communicate electronically across time and space, does not necessarily lead to improved human communication and action. This book explores the social aspects of computerisation, using a wide range of detailed case studies, analysed from a variety of conceptual viewpoints. A further distinctive feature of the book is that it draws on empirical material from across the world as a whole, including non-Western countries. It is argued that we should be using IT to support a world in which diversity and difference are respected. Synopsis: "Making a World of Difference" provides a context for the whole debate about the relationship of people and computers. It looks at the role of IS/IT in a modern society and the way it impacts on people, companies, economics etc. Prof. Walsham readily acknowledges that this environment is rapidly changing and that it is therefore important not to focus too closely on current technologies or one particular system of thought, but consider them as one of many other alternatives. It is structured to be of use for academics and business audience - Part 1 is holistic and reflexive, while Parts 2 and 3 are written for the busy manager who can consider the key issues independently.

Review:

" ... an extremely stimulating, thoughtful, and engaging contribution ..." (Scandinavian Journal of Management, Vol.18 2002)

"...considerable strength...main value if the book lies in the numerous and wide-ranging case studies..." (Organization Studies, Vol.24, No.2.)

"...a rich source of inspiration for further studies..." (Knowledge Management, July 2003)

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