AI and Machine Learning Applications and Implications in Customer Support and Analytics
Language: English
Published by IGI Global, US, 2023
- Hardcover
- New
Seller: Rarewaves.com UK, London, United KingdomRarewaves.com UK
AbeBooks seller since June 11, 2025
Condition: New
£ 336.31
Quantity: Over 20 available
Add to basketItem description from seller
In the modern data-driven era, artificial intelligence (AI) and machine learning (ML) technologies that allow a computer to mimic intelligent human behavior are essential for organizations to achieve business excellence and assist organizations in extracting useful information from raw data. AI and ML have existed for decades, but in the age of big data, this sort of analysis is in higher demand than ever, especially for customer support and analytics. AI and Machine Learning Applications and Implications in Customer Support and Analytics investigates the applications of AI and ML and how they can be implemented to enhance customer support and analytics at various levels of organizations. This book is ideal for marketing professionals, managers, business owners, researchers, practitioners, academicians, instructors, university libraries, and students, and covers topics such as artificial intelligence, machine learning, supervised learning, deep learning, customer sentiment analysis, data mining, neural networks, and business analytics. …
Seller Inventory # LU-9781668471050
- Title
- AI and Machine Learning Applications and Implications in Customer Support and Analytics
- Author
- Md Shamim Hossain, Ree Chan Ho, Goran Trajkovski
- Publisher
- IGI Global, US
- Publication year
- 2023
- Condition
- New
- Binding
- Hardback
- Language
- English
- ISBN 10
- 1668471051
- ISBN 13
- 9781668471050
- Item weight
- 603 grams
- Dimensions
- 21.59 x 2.54 x 27.94 cm
AI and Machine Learning Applications and Implications in Customer Support and Analytics investigates the applications of AI and ML and how they can be implemented to enhance customer support and analytics at various levels of organizations. This book is ideal for marketing professionals, managers, business owners, researchers, practitioners, academicians, instructors, university libraries, and students, and covers topics such as artificial intelligence, machine learning, supervised learning, deep learning, customer sentiment analysis, data mining, neural networks, and business analytics.
"Synopsis" may belong to another edition of this title.
About the Author
Ree Chan Ho , Ph.D., is an associate professor at Taylor’s University, Malaysia. Dr Ho has extensive academic leadership and research experience. His current and previous academic portfolio includes the dean, head of the department, director of postgraduate programs, stream coordinator, etc. Prior to his academic career, Dr. Ho worked in the capacity of regional manager for the development of corporate enterprise systems, particularly in the areas of enterprise, finance, and real estate. He serves as the editorial advisory board member and acts as a regular reviewer for several indexed journals. His current research interests include business innovation and technology, online business, artificial intelligence, immersive live streaming, fintech, social commerce, big data analytics, etc.
Goran Trajkovski , Ph.D., has 30 years of experience in educational design, focusing on learner-centered approaches. His expertise covers data science, artificial intelligence, machine learning, and learning analytics. He has developed programs and courses in these areas for various educational institutions. His research interests are in cognitive and developmental robotics, leading to the establishment of an NSF-funded research lab. Dr. Trajkovski has a significant publication record, including more than 20 books and over 300 articles, with his involvement in AI research starting in 1995. He prioritizes ongoing learning and skill development, consistently seeking to broaden his knowledge.
"About the title" may belong to another edition of this title.
Rarewaves.com UK
London, United Kingdom
AbeBooks seller since June 11, 2025
Shipping rates from United Kingdom to U.S.A.
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