The Loyalty Effect The Hidden Force Behind Growth, Profits, and Lasting Value
Reichheld, Frederick F. With Thomas Teal
Language: English
Published by Harvard Business School Press, 1996, 1996
- Hardcover
- Used
Seller: Virtuous Volumes et al., Wilson, WI, U.S.A.Virtuous Volumes et al.
AbeBooks seller since May 7, 1999
Condition: Used
£ 3.50
Quantity: 1 available
Add to basketItem description from seller
Hard Cover. Good+ to Very Good/Near Fine d/j. 6th Printing. 8vo - over 7¾" - 9¾" tall. First chapter has markings, 6 pages at beginning with some yellow highlighting, first chapter also has some ink underlining. Chapter one is to page 31 of 323. Compliments of Bain & Company bookplate on front endpage.
Seller Inventory # 003255
- Title
- The Loyalty Effect The Hidden Force Behind Growth, Profits, and Lasting Value
- Author
- Reichheld, Frederick F. With Thomas Teal
- Publisher
- Harvard Business School Press, 1996
- Publication year
- 1996
- Condition
- Good+ to Very Good
- Dust jacket
- Near Fine d/j
- Binding
- Hard Cover
- Language
- English
- ISBN 10
- 0875844480
- ISBN 13
- 9780875844480
- Edition
- 6th Printing
- Printing
- 1st Printing
- Dimensions
- 8vo - over 7¾" - 9¾" tall
- Seller catalogs
- Business and Economics
The business world seems to have given up on loyalty: many major corporations now lose--and have to replace--half their customers in five years, half their employees in four, and half their investors in less than one. Fred Reichheld's national bestseller The Loyalty Effect shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He makes a powerful economic case for loyalty-and takes you through the numbers to prove it. His startling conclusion: Even a small improvement in customer retention can double profits in your company. The Loyalty Effect will change the way you think about loyalty, profits, and the nature of business.
"Synopsis" may belong to another edition of this title.
About the Author
Frederick F. Reichheld is a director of Bain & Company, a leading strategy consulting firm headquartered in Boston with twenty-three offices worldwide. He is the leader of the firm's worldwide Loyalty Practice, and his pioneering work in the area of customer, employee, and investor retention has quantified the linkage between loyalty and profits. This work forms the conceptual foundation for the practice, which helps clients achieve superior results through improvements in customer, employee, and investor selection and retention. Reichheld's views have been quoted in Business Week and Fortune, and his recent publications include articles in Harvard Business Review and The Wall Street Journal. He is a frequent speaker to major business forums and groups of senior executives.
"About the title" may belong to another edition of this title.
Virtuous Volumes et al.
Wilson, WI, U.S.A.
AbeBooks seller since May 7, 1999
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