Loyal: Listen or You Always Lose: A Leader's Guide to Winning Customer and Employee Loyalty
Language: English
Published by Lioncrest Publishing, 2017
- Hardcover
- New
Seller: THE SAINT BOOKSTORE, Southport, United KingdomTHE SAINT BOOKSTORE
AbeBooks seller since June 14, 2006
Condition: New
£ 28.45
Quantity: Over 20 available
Add to basketItem description from seller
This item is printed on demand. New copy - Usually dispatched within 5-9 working days.
Seller Inventory # C9781619617513
- Title
- Loyal: Listen or You Always Lose: A Leader's Guide to Winning Customer and Employee Loyalty
- Author
- Aaron Painter
- Publisher
- Lioncrest Publishing
- Publication year
- 2017
- Condition
- New
- Binding
- Hardback
- Language
- English
- ISBN 10
- 161961751X
- ISBN 13
- 9781619617513
- Item weight
- 515 grams
Loyal employees attract loyal customers.
Companies must adapt to evolving expectations and engage their employees in the same way that they engage their customers. Successful business leaders create a culture of listening across their organizations to inspire loyalty and build a competitive advantage.
In LOYAL, Microsoft executive Aaron Painter explains how accomplished leaders use the time-tested secret of listening to turn the concept of loyalty into a powerful reality. While working in China, Painter experienced firsthand how customer and employee retention is key to building a successful company.
LOYAL teaches you how to develop opportunities in a global, ever-changing business environment. The book provides insightful suggestions about how companies can create a culture of active listening to engage their most valuable resource: people, whether they are customers or employees. By building respectful relationships and strengthening those connections through the techniques Painter describes, any organization can position itself for sustained growth.
"Synopsis" may belong to another edition of this title.
Review
“Earning the trust of customers and employees has been the foundation of our success. LOYAL makes a very compelling case for why businesses need to be better listeners, and it is full of thought-provoking stories and advice for how organizations can succeed. A world of better listeners will lead to a better world.”
—Neil Blumenthal, Cofounder and Co-CEO, Warby Parker
“Aaron’s broad experience in China’s new and old economy gives him a unique front-row seat to how technology is changing China, and indeed how modern China is changing the global business world. This book is an essential read.”
—Steve Orlins, President, National Committee on United States-China Relations
“Cultivating loyalty is one of the most powerful tools a leader has at his or her disposal. This book illuminates how individuals and organizations can acquire, leverage, and perhaps most importantly, earn loyalty.”
—Dr. Bobbi Thomason, Senior Fellow and Lecturer, The Wharton School
“A great field guide to how companies can use digital technologies to achieve organizational and business transformation. In my more than thirty years at Microsoft, the number-one piece of advice I give employees is ‘listen to your customer.’ Aaron Painter brings exceptional depth and breadth of experience of the global business community, and this is a first-class, round-the-world ticket to being inspired.”
—Jean-Philippe Courtois, Executive Vice President and President, Microsoft
"About the title" may belong to another edition of this title.
THE SAINT BOOKSTORE
Southport, United Kingdom
AbeBooks seller since June 14, 2006
Shipping rates from United Kingdom to U.S.A.
| Item | 7 to 28 business days | 7 to 28 business days |
|---|---|---|
| First item | £ 15.90 | £ 17.90 |
Payment methods
Store description
The Saint Bookstore has a range of over 1 million titles available.
Specialty
GeneralSeller's business information
SB ONLINE LTD
50 Devonshire Road
Southport, United Kingdom PR9 7BZ
Terms of sale
Please order through the Abebooks checkout. We only take orders through Abebooks - We don't take direct orders by email or phone.
Refunds or Returns: A full refund of the purchase price will be given if returned within 30 days in undamaged condition.
As a seller on abebooks we adhere to the terms explained at http://www.abebooks.co.uk/docs/HelpCentral/buyerIndex.shtml - if you require further assistance please email us at orders@thesaintbookstore.co.uk
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to THE SAINT BOOKSTORE, Southport, United Kingdom, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.
Shipping terms
Most orders usually ship within 1-3 business days, but some can take up to 7 days.