This book delves into a diverse array of topics, from optimizing trucking haulage to analyzing the impact of service quality on customer satisfaction, spanning air cargo, e-commerce, shipping, and more. This book navigates through a series of meticulously researched chapters, uncovering the intricate web of factors that shape the logistics industry in the modern era. This book serves as an indispensable resource for logistics professionals, academics, and students. It is not just a glimpse into the industry's present and future; it is a roadmap for companies seeking to thrive in the ever-changing logistics landscape by prioritizing customer satisfaction and efficiency.
Andreas Öchsner is Full Professor for lightweight design and structural simulation at Esslingen University of Applied Sciences, Germany. Having obtained a Dipl.-Ing. degree in aeronautical engineering at the University of Stuttgart (1997), Germany, he served as Research and Teaching Assistant at the University of Erlangen-Nuremberg from 1997 to 2003, while working to complete his doctor of engineering sciences (Dr.-Ing.) degree. From 2003 to 2006, he was Assistant Professor at the Department of Mechanical Engineering and Head of the Cellular Metals Group affiliated with the University of Aveiro, Portugal. He spent seven years (2007–2013) as Full Professor at the Department of Applied Mechanics, Technical University of Malaysia, where he was also Head of the Advanced Materials and Structure Lab. From 2014 to 2017, he was Full Professor at the School of Engineering, Griffith University, Australia, and Leader of the Mechanical Engineering Program (Head of Discipline and Program Director).
Azman Ismail is Associate Professor at Malaysian Institute of Marine Engineering Technology, Universiti Kuala Lumpur, Malaysia. He received his Ph.D. in mechanical engineering from Universiti Teknologi PETRONAS and master of engineering in mechanical-marine technology from Universiti Teknologi Malaysia. Prior to that, he was awarded a bachelor of engineering (hons) in electrical, electronics and system from Universiti Kebangsaan Malaysia, and graduate diploma in industrial education and training from the Royal Melbourne Institute of Technology, Australia. He grooms his technical skill at Victoria University of Technology, Australia, for advanced diploma in construction and repair technology (marine vessels). He is also active in research and development for welding and joining technologies especially for friction stir welding on tubular sections and flat panels. This also includes green technologies for sustainable marine and coastal development. He has published his research findings in indexed journals and book chapters.
Fatin Nur Zulkipli is Lecturer in information management at the Universiti Teknologi MARA (UiTM) Machang Kelantan, Malaysia. She received her both bachelor’s and master’s degree in records and documents management in UiTM Puncak Perdana, Selangor Malaysia. So far, she has published several papers in high indexed journals as the main author and actively participates in innovation projects. She won a gold medal for both competition at the Nuclear Innovation Award organized by the Malaysian Nuclear Agency in 2021 and “ALive” Business Model Canvas at the International Competition of Entrepreneurship Business Innovation (iCEBIV) in 2022, respectively. She is actively involved in research related to health information management systems and records management especially on the adoption of mobile health records management implementation with legal compliance. Currently, she is at the final stage of her Ph.D. in information management at UiTM Puncak Perdana, Shah Alam Selangor, Malaysia.
Dr. Muhammad Iqbal Firdaus earned his doctoral degree from the Faculty of Economics and Business, Universitas Indonesia. His academic career commenced in 2004. From 2005 to 2006, he held the position of Secretary of the Hospitality Study Program at Sahid Polytechnic, Jakarta. In 2010, he joined the Trisakti Institute of Transportation and Logistics, Jakarta, where he currently serves as Head of the bachelor's program in management within the Faculty of Management and Business. His research interests encompass economic behavior, digital marketing, logistics marketing, and halal marketing.
