Listen Up, Customer Service: A Guide to Develop Customer Loyalty
Language: English
Published by CornerStone Leadership Institute, 2006
- Softcover
- Used
Seller: RiLaoghaire, Knoxville, TN, U.S.A.RiLaoghaire
AbeBooks seller since May 19, 2004
Condition: Used - Good
£ 1.47
Quantity: 1 available
Add to basketItem description from seller
45 numbered pages; light wear to corners and edges of cover; a couple minor creases to cover; a few minor scratches/ minor dings to cover; stapled binding; weighs 3.5 ounces; measures 8.8 by 5.8 by .22 inches; 100722; Listen Up, Customer Service is a step-by-step guide to improving customer relations, while at the same time increasing employee satisfaction.
Seller Inventory # 17922
Bibliographic details
- Title
- Listen Up, Customer Service: A Guide to Develop Customer Loyalty
- Author
- David Cottrell; Mark C. Layton
- Publisher
- CornerStone Leadership Institute
- Publication year
- 2006
- Condition
- Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0977225755
- ISBN 13
- 9780977225750
- Edition
- 2nd Edition
- Seller catalogs
- Business, Customer Loyalty, Marketing
Shipping rates within U.S.A.
| Item | 6 to 10 business days | 3 to 6 business days |
|---|---|---|
| First item | £ 3.67 | £ 15.26 |
Payment methods
- Paypal
Store description
We are small, but we mean to be big! We make every effort to ship your book the day after you order it. (Sundays not included) This is a family run business and we realize that it is a must to give our customers the advertised product at a competitive price. Any problem will be handled by us, the owners! We want our customers to choose us again and again.
Specialty
Inspirational fiction, Theological books, Textbooks, non-fiction, Children's books, how-to books, Educational books, Health and physical education, Rare and out of print books, Important historical worksSeller's business information
RiLaoghaire
TN, U.S.A.
Terms of sale
All prices do not include shipping. We accept credit cards through your Abebooks account. You can also email us about using PayPal if you wish. We do have a PayPal account. Your 100% satisfaction is guaranteed, or you can return your item for a full refund. I am Larry Ogle. 3113 Deer Lake Drive, Knoxville, TN, USA. 314314@mailstation.com 865-659-5412
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to RiLaoghaire, Knoxville, Tennessee, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.
Shipping terms
We usually ship by the US Postal Service within one business day. Standard shipping in the USA usually takes 4-10 days. With Priority Mail in the USA, you can usually expect your book in 2-5 days. Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.