Linking Customer and Employee Satisfaction to the Bottom Line: A Comprehensive Guide to Establishing the Impact of Customer and Employee Satisfaction on Critical Business Outcomes

Derek R. Allen; Morris Wilburn

ISBN 10: 0873895010 ISBN 13: 9780873895019
Published by Asq Pr, 2002
Language: English
Condition: Used - Very good Hardcover

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Used - Hardcover

Condition: Used - Very good

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