The Librarian's Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone
Language: English
Published by ALA Editions, 2018
- Softcover
- Used
Seller: Book Express (NZ), Shannon, New ZealandBook Express (NZ)
AbeBooks seller since February 10, 2021
Condition: Used - Very good
£ 5.24
Quantity: 1 available
Add to basketItem description from seller
264 pages. Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at s helters do. Empathy and understanding, along with specific actionable advice tha t’s drawn from experience, makes all the difference in working with this gr oup. In this book Dowd, executive director of a homeless shelter, spotlights bes t practices drawn from his own shelter’s policies and training materials. F illed with to-the-point guidance that will help frontline public library staff a nd managers understand and serve this population better, this resource * includes facts about homelessness every librarian should know; * debunks wid espread myths about these individuals, explaining how they see themselves, what issues they struggle with, and how libraries can shift towards supporting them; * shares de-escalation techniques like showing respect, ways to avoid making things personal, and using proper body language; * walks readers through de aling with common issues like a sleeping patron, questionable hygiene, offensive behavior, and asking a patron to leave; and * advises on how to provide bac kup to a colleague and when to call the police. …
Seller Inventory # 5667bi
- Title
- The Librarian's Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone
- Author
- Ryan Dowd
- Publisher
- ALA Editions
- Publication year
- 2018
- Condition
- Very Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0838916260
- ISBN 13
- 9780838916261
- Dimensions
- 25.4cm x 1.4cm x 17.8cm
- Seller catalogs
- Other
Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. Empathy and understanding, along with specific actionable advice that’s drawn from experience, makes all the difference in working with this group. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter’s policies and training materials. Filled with to-the-point guidance that will help frontline public library staff and managers understand and serve this population better, this resource
- includes facts about homelessness every librarian should know;
- debunks widespread myths about these individuals, explaining how they see themselves, what issues they struggle with, and how libraries can shift towards supporting them;
- shares de-escalation techniques like showing respect, ways to avoid making things personal, and using proper body language;
- walks readers through dealing with common issues like a sleeping patron, questionable hygiene, offensive behavior, and asking a patron to leave; and
- advises on how to provide backup to a colleague and when to call the police.
Filled with real life stories that illustrate the effectiveness of Dowd’s approach, this one-of-a-kind guide will empower library staff to treat homeless individuals with dignity.
"Synopsis" may belong to another edition of this title.
About the Author
"About the title" may belong to another edition of this title.
Book Express (NZ)
Shannon, New Zealand
AbeBooks seller since February 10, 2021
Shipping rates from New Zealand to U.S.A.
| Item | 14 to 45 business days | 14 to 20 business days |
|---|---|---|
| First item | £ 34.01 | £ 55.18 |
Payment methods
Store description
A small friendly online-only bookshop located in Shannon, New Zealand. We try to stock something for everyone, from modern affordable paperback novels through to older and more unusual works.
Specialty
fiction, non-fiction, a bit of everythingSeller's business information
Book Express Ltd
128 Heke Street
Wellington, New Zealand 6035
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to Book Express (NZ), Shannon, New Zealand, +64 22 852 6879, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.