The Lean Enterprise Institute (LEI) is a nonprofit publishing, training, and research organization founded in 1997 to promote the principles of lean thinking in every aspect of business and across a wide range of manufacturing and service industries. A major LEI objective is to create a complete toolkit for Lean Thinkers to use in transforming traditional businesses. The lean toolkit is intended to be a dynamic and continually evolving means of sharing knowledge between Lean Thinkers. We value your feedback on the tools and encourage you to send us ) your experiences using them. We also encourage you to visit to see LEI's complete catalog of products for facilitating your lean journey and to read more about the content of our monthly workshops and the schedule of dates and locations.

From the Inside Flap

Do people in your organization think poka-yoke is a dance to do at weddings?

When someone says heijunka, do you say, God bless you ?

Have you ever been asked, Which production system is better, JIT or kanban?

Do co-workers confuse takt time and cycle time?

Help is here in LEI s Lean Lexicon, an illustrated glossary of key lean terms and concepts ranging from A3 Report to Yamazumi Board. The Lexicon provides definitions, examples, and lots of illustrations to clarify the special language lean thinkers use and sometimes confuse.

Unlike most other business glossaries in print or online, the Lexicon is focused exclusively on lean thinking and lean production. It also makes abundant use of illustrations and examples, and was compiled with input from managers and engineers implementing lean. To make the book as useful as possible, LEI s research included surveying the Lean Community about what concepts and terms were most confusing. Time-related terms were among those that topped the list of responses, so the Lexicon devotes several pages and illustrations to terms such as cycle time, takt time, and value-creating time.

The 106-page Lexicon contains more than 145 definitions and 55 graphics, plus four appendices with additional terms, illustrations, and references. Co-editors Chet Marchwinski, LEI s director of communications, and John Shook, an LEI senior advisor and a former Toyota manager, recognize that there will be some differences of opinion on the definitions and on new terms to include.

"About this title" may belong to another edition of this title.

Store Description

ThriftBooks is a fully independent seller of used books, having sold more than 160 million used and new books since we started in 2003. Each quality used book is sorted, graded, shelved and shipped by hand by our team of dedicated employees in our seven warehouses across the US. We have the best selection of books, in the right condition and format, at everyday low prices. We also have a dedicated, US-based Customer Service team, ranked in the top three by Newsweek for Best Customer Service in 2018 and 2019, so you can shop with confidence. We support and invest in our employees, appreciate and value our customers, and truly believe in the power of the written word to educate, energize, and engage readers of all ages and interests.

Visit Seller's Storefront

Seller's business information

Thrift Books Global LLC
18300 Cascade Ave S, Ste 150, Tukwila, WA, 98188, U.S.A.

Sale & Shipping Terms

Terms of Sale

We guarantee the condition of every book as it's described on the Abebooks website. If you're dissatisfied with your purchase or if the order hasn't arrived, you're eligible for a refund within 30 days of the estimated delivery date. If you've changed your mind about a book that you've ordered, please use the "Ask bookseller a question" link to contact us and we'll be happy to assist you.

Right of cancellation

If you are a consumer you can cancel the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

INFORMATION REGARDING THE RIGHT OF CANCELLATION

Statutory Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the the last good or the last lot or piece.

To exercise the right to cancel, you must inform us, Blue Cloud Books, 1511 S. 47th Ave, Suite 600, 85043, Phoenix, Arizona, U.S.A., 1 253-275-2251, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. You can also electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel with contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or Blue Cloud Books, Blue Cloud Books ATTN: Returns, 2337 Centerline Industrial Dr, 63146, St. Louis, Missouri, U.S.A., 1 253-275-2251, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of cancellation

The right of cancellation does not apply to:

the delivery of newspapers, journals or magazines with the exception of subscription contracts; and
the supply of digital content (including ebooks) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: (Blue Cloud Books, 1511 S. 47th Ave, Suite 600, 85043, Phoenix, Arizona, U.S.A., 1 253-275-2251)

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

* Delete as appropriate.

Shipping Terms

All domestic Standard and Expedited shipments are distributed from our warehouses by OSM, then handed off to the USPS for final delivery.

2-Day Shipping is delivered by UPS, which does not deliver to PO boxes.

International shipments are tendered to the local postal service in the destination country for final delivery – we do not use courier services for international deliveries.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	4 to 8 business days	4 to 8 business days
First item	� 0.00	� 0.00

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.