Neuware - Deliver Any Service Far More Effectively, Based on What Customers Really WantAs service stacks grow more complex, it becomes even tougher to deliver on-demand IT services that meet customers' expectations for speed, consistency, reliability, security, privacy, and value. Layering on new cloud technologies, architectural approaches, or methodologies can aggravate the problem by widening the gap between what delivery teams think they're delivering and what customers actually experience. In Lean DevOps, technical leader Robert Benefield helps you escape this spiral, reverse bad habits, and regain the situational awareness you need to deliver the right services in the right way.Writing for delivery team members and their leaders, Benefield shows how to improve information flow throughout your organization, so you can move toward your customers' target outcomes. He identifies problems arising from traditional approaches to managing teams, debunks excuses often used to prevent progress, and offers realistic recommendations for everything from requirements to incentives.\* Understand key dynamics that impact service delivery, and avoid focusing on the wrong issues\* Give your delivery teams stronger abilities to learn and improve\* Improve team maturity and implement prerequisites for effective use of automation and AI/ML\* Optimize key service delivery elements, from instrumentation to queue masters and cycles\* Organize and manage workflows more effectively\* Handle governance associated with internal controls and external legal/regulatory requirements\* Leverage the power of Lean and Mission Command to accelerate innovation, empower subordinates, and drive the outcomes you want.

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Bibliographic Details

Title: Lean Devops : A Practical Guide to on Demand Service Delivery
Publisher: Pearson Education Aug 2022
Publication Date: 2022
Language: English
ISBN 10: 0133847500
ISBN 13: 9780133847505
Binding: Taschenbuch
Condition: Neu
Dimensions: 241 millimeters width by 185 millimeters height by 25 millimeters depth
Weight: 454 grams

About this title

Synopsis

Deliver Any Service Far More Effectively, Based on What Customers Really Want

As service stacks grow more complex, it becomes even tougher to deliver on-demand IT services that meet customers' expectations for speed, consistency, reliability, security, privacy, and value. Layering on new cloud technologies, architectural approaches, or methodologies can aggravate the problem by widening the gap between what delivery teams think they're delivering and what customers actually experience. In Lean DevOps, technical leader Robert Benefield helps you escape this spiral, reverse bad habits, and regain the situational awareness you need to deliver the right services in the right way.

Writing for delivery team members and their leaders, Benefield shows how to improve information flow throughout your organization, so you can move toward your customers' target outcomes. He identifies problems arising from traditional approaches to managing teams, debunks excuses often used to prevent progress, and offers realistic recommendations for everything from requirements to incentives.

* Understand key dynamics that impact service delivery, and avoid focusing on the wrong issues
* Give your delivery teams stronger abilities to learn and improve
* Improve team maturity and implement prerequisites for effective use of automation and AI/ML
* Optimize key service delivery elements, from instrumentation to queue masters and cycles
* Organize and manage workflows more effectively
* Handle governance associated with internal controls and external legal/regulatory requirements
* Leverage the power of Lean and Mission Command to accelerate innovation, empower subordinates, and drive the outcomes you want

About the Author

Robert Benefield is an experienced technical leader who has decades of experience delivering robust on-demand services to solve hard problems in demanding ecosystems including banking and securities trading, medical and pharmaceutical, energy, telecom, government, and Internet services. His continual eagerness to learn and work with others to make a difference has taken him from building computers and writing code in the early days of the Internet at Silicon Valley startups to the executive suite in large multinational companies. He shares his unique experience in the hopes that others can continue to build on it without having to collect quite as many scars along the way.

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