Lean Design in Healthcare: A Journey to Improve Quality and Process of Care
Language: English
Published by Productivity Press, 2018
- Hardcover
- Used
Seller: More Than Words, Waltham, MA, U.S.A.More Than Words
AbeBooks seller since November 30, 2010
Condition: Used - Very good
£ 1.16
Quantity: 1 available
Add to basketItem description from seller
Seller Inventory # BOS-B-12f-01920
- Title
- Lean Design in Healthcare: A Journey to Improve Quality and Process of Care
- Author
- Ward, Adam
- Publisher
- Productivity Press
- Publication year
- 2018
- Condition
- Very Good
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 1138498793
- ISBN 13
- 9781138498792
This book gives the reader an inside look at creating a new healthcare service using practical examples and scenarios one would face if doing it themselves. This book chronicles the journey of a fictitious healthcare delivery organization using the Simpler Design System principles based on Lean methodologies. While the characters and actual story is fictitious, it is based on the journey many healthcare systems and clients have taken, the issues they have faced, and the successes and failures they’ve had.
Tools and approaches used are based on the actual work of Simpler. The story format engages readers and is intended to motivate and inspire executive teams to use the tenets of the book as a guide to launch their own successful implementation of an idea-to-launch methodology. Tools include those gleaned from actual application of Lean Product Development, Agile, Design for Six Sigma, and Design Thinking Principles.
Through engaging storytelling and practical theory, this book is written from the perspective of a physician leader that agrees to be the executive sponsor for a service redesign. As the story progresses, the sponsor becomes fascinated with the process and becomes the first VP of Innovation within his organization.
"Synopsis" may belong to another edition of this title.
About the Author
Adam Ward is the Innovation leader for Simpler, an IBM Company. He started his career as a mechanical engineer designing cars for Honda R&D, Americas. GE Healthcare hired him away to apply his product development experience to their $8B Diagnostic Imaging division. After several years and award-winning projects as an internal consultant, he joined Simpler, the world’s largest Lean transformation company to lead the Simpler Design Practice. In the ten years Adam has been consulting, he has been exposed to multiple industries but has become passionate about healthcare transformation. His deep subject matter expertise in new product and service development, comfort level with senior executives, understanding of organizational transformation issues and knowledge of the industry uniquely positions him as an authority on innovation in healthcare.
"About the title" may belong to another edition of this title.
More Than Words
Waltham, MA, U.S.A.
AbeBooks seller since November 30, 2010
Shipping rates within U.S.A.
| Item | 5 to 14 business days | 3 to 6 business days |
|---|---|---|
| First item | £ 2.95 | £ 5.17 |
Payment methods
Store description
Seller's business information
More Than Words
376 Moody Street
Waltham, MA U.S.A. 02453
Terms of sale
We guarantee the condition of every book as it¿s described on the Abebooks web sites. If you¿re dissatisfied with your purchase (Incorrect Book/Not as Described/Damaged) or if the order hasn¿t arrived, you¿re eligible for a refund within 30 days of the estimated delivery date. If you¿ve changed your mind about a book that you¿ve ordered, please use the Ask bookseller a question link to contact us and we¿ll respond within 2 business days.
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to More Than Words, Vancouver, Washington, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.
Shipping terms
Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.