The Leader's Guide to Coaching and Mentoring: How to Use Soft Skills to Get Hard Results
Language: English
Published by Ft Pr, 2015
- Softcover
- Used

Seller: Best Peddler LLC, Huntsville, AL, U.S.A.Best Peddler LLC
AbeBooks seller since December 5, 2025
Condition: Used - Very good
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- Title
- The Leader's Guide to Coaching and Mentoring: How to Use Soft Skills to Get Hard Results
- Author
- Dent, Fiona Elsa; Brent, Mike
- Publisher
- Ft Pr
- Publication year
- 2015
- Condition
- very_good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1292074345
- ISBN 13
- 9781292074344
- Series
- Book 2 of 7: Financial Times Series
The Leader’s Guide to Coaching & Mentoring is a highly practical handbook that helps managers get the most out of their people. It includes grounded advice on the practicalities of both coaching and mentoring – such as how to structure a session – as well as core content on:
· The skills required for coaching and mentoring, including listening, questioning, observing body language, challenging and affirming
· The established processes for coaching and mentoring, such as GROW, relational coaching, reverse mentoring and solution-focused coaching
· The scenarios in which coaching and mentoring skills are particularly appropriate, for example, coaching under-performers, coaching star performers and coaching for career development
There is also a handy section on the 10 pitfalls to avoid when coaching or mentoring.
Written in the no-nonsense and engaging style of the other Leader’s Guide books, this is the best tool on the market for managers wanting to coach their people to optimum performance.
'In this hands-on book, Mike and Fiona highlight the real difference between conventional management and effective leadership: management is a profession, while coaching is much wider; it encourages social interaction and a focus on human relationships at work. That’s what new generations expect and respect.'
Laurent Choain, Chief People & Communication Officer, Mazars Group
'It’s not always easy for managers to recognise what real coaching is, let alone its value. This book makes a compelling case for the Manager as Coach and contains real, usable examples of how to go about it.'
Ian Johnston, Chief Executive, Dubai Financial Services Authority
"Synopsis" may belong to another edition of this title.
About the Author
Mike Brent is a Client and Programme Director at Ashridge. He's worked as a management trainer and consultant with GE, HP, Ericsson, France Telecom, ICI, Volvo and Bang & Olufsen and has run seminars in Japan, China, Uzbekistan, Thailand, Malaysia, Indonesia, USA, Canada and South America.
Fiona Dent is a former Director of Executive Education at Ashridge. She is currently a freelance tutor and consultant at Ashridge, teaching on a national and international basis.
"About the title" may belong to another edition of this title.
Best Peddler LLC
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AbeBooks seller since December 5, 2025
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