Praise for Making Quality Work "Making Quality Work challenges leaders to use the best processes and explains in succinct, readable shorthand how managers can help good people work better."––Robert W. Galvin, Chairman of the Executive Committee, Motorola, Inc. "Whether just beginning your quality journey or already on the way, this book takes the mystery out of Total Quality Management and helps you mark a clear path to quality progress." ––Frederick W. Smith, Chairman, President, and CEO, Federal Express For most managers, implementing Total Quality Management often can be an exercise in frustration. Now, Making Quality Work presents a wealth of practical quality strategies, techniques, and tools you can use to apply TQM in the day–to–day life of your business. You′ll see how to motivate employees, build long–term partnerships with customers, and merge TQM with your business strategy. Making Quality Work clearly explains what you must do to move your organization ahead of the competition. And you′ll see how successful companies such as Federal Express; Motorola, and Milliken have used TQM as a powerful, competitive weapon. Making Quality Work delivers a proven approach to achieving remarkable, consistent results that help make your business sharper, more competitive, and more profitable. This is the breakthrough TQM book that you′ve been waiting for.

About the Author

GEORGE LABOVITZ is president of Organizational Dynamics, Inc., an international consulting firm with headquarters in Burlington, Massachusetts. He is also a professor at the Boston University School of Management. Y. S. CHANG is an expert in Far Eastern management techniques, director of Boston University′s Asian Management Center, and ODI′s senior quality counsel. VICTOR ROSANSKY is ODI′s vice president of consulting. He works with business leaders worldwide to plan and implement TQM.

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