LEGENDARY SERVICE: The Key is to Care
Ken Blanchard; Vicki Halsey; Kathy Cuff
Language: English
Published by McGraw Hill, 2014
- Hardcover
- Used
Seller: MERS Goodwill-Kansas City, Blue Springs, MO, U.S.A.MERS Goodwill-Kansas City
AbeBooks seller since May 13, 2026
Condition: Used - Good
£ 1.54
Quantity: 1 available
Add to basketItem description from seller
The book has been read but is in good condition. It has very minimal damage to the cover, including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. The binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, and no writing in the margins. There are no missing pages. See the seller's listing for full details and a description of any imperfections.
Seller Inventory # WMEKV.0071819045.G
- Title
- LEGENDARY SERVICE: The Key is to Care
- Author
- Ken Blanchard; Vicki Halsey; Kathy Cuff
- Publisher
- McGraw Hill
- Publication year
- 2014
- Condition
- good
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0071819045
- ISBN 13
- 9780071819046
Legendary Service
Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and athriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees.
Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. AlthoughFerguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy--and that her role as a frontline employee is more significant than she ever could have imagined.
In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertainingread for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service iseveryone's job.
PRAISE FOR LEGENDARY SERVICE:
"Read this book and establish a service culture in your organization." -- Horst Schulze, Chairman/CEO, Capella Hotel Group
"Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontlinestaff, the reality that they are the face of the company and can make a difference. Legendary service--it's everyone, always." -- Mark King, CEO and President, TaylorMade Golf
"Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. LegendaryService will teach the next generation how to deliver sensational service. Buy it, study it, implement it." -- Lee Cockerell, Executive Vice President, Walt Disney World (Retired & Inspired), and author of Creating Magic and The Customer Rules
"Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE. When you add their voices to that of the master storyteller KenBlanchard, you have a masterpiece entitled Legendary Service. It is a must-read for everyone who, like me, has a passion for service." -- Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of Lead with LUV
"Ken Blanchard has done it again and delivered the right book at the right time. Legendary Service provides the essentials of hospitality and servant leadership in a way that everyone can adopt--right now--today!" -- John Caparella, President and COO,The Venetian, The Palazzo, and Sands Expo
"Ken, Kathy, and Vicki show us how to change everyday service events into memorable experiences. Their book is a must-read for anyone unwilling to acceptmediocrity." -- Leonardo Inghilleri, coauthor ofExceptional Service, Exceptional Profit
"Synopsis" may belong to another edition of this title.
About the Author
"About the title" may belong to another edition of this title.
MERS Goodwill-Kansas City
Blue Springs, MO, U.S.A.
AbeBooks seller since May 13, 2026
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| Item | 5 to 14 business days | 3 to 6 business days |
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Changing lives through the power of work MERS Goodwill-Kansas City provides a variety of programs and services to help support this mission. Some of the many programs and services offered are career counseling, skills training, education and literacy programs, employment services, and more.
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