Broschiert 234 S. Guter Zustand Bibliotheksmerkmale Zustand: 3, Gut - gebraucht, Broschiert Future Strategies Inc. , 2012-09-29 234 S. , How Knowledge Workers Get Things Done: Real-World Adaptive Case Management, Swenson, Keith D.

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Bibliographic Details

Title

How Knowledge Workers Get Things Done: Real-World Adaptive Case Management

Publisher

Future Strategies Inc. 29.09.2012

Publication Date

2012

Language

English

ISBN 10

0984976442

ISBN 13

9780984976447

Binding

Soft cover

Condition

Gut - gebraucht

Seller catalogs

Ratgeber

About this title

Synopsis

Highly predictable work is easy to support using traditional programming techniques, while unpredictable work cannot be accurately scripted in advance, and thus requires the involvement of the knowledge workers themselves.

The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers.

How Knowledge Workers Get Things Done describes the work of managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategist, and many others who have to think for a living. These are people who figure out what needs to be done, at the same time that they do it, and there is a new approach to support this presents the logical starting point for understanding how to take advantage of ACM.

Keith Swenson points out, “We are seeing a fundamental shift in our workforce, and in the ways they need to be managed. Not only are companies engaging their customers in new ways, but managers are engaging workers in similarly transformed ways.”

In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, state services, and healthcare, you will find instructive examples for how to transform your own organization.

This important book follows the ground-breaking ACM publications, Taming the Unpredictable and Mastering the Unpredictable and provides important papers by thought-leaders in this field, together with practical examples, detailed ACM case studies and product reviews.

About the Author

Palmer is a principal and chief analyst at Delphi Group. A frequent lecturer and commentator on the X-economy and the business of technology, he regularly counsels many of the industry's leading software vendors and online service providers worldwide.

"About this title" may belong to another edition of this title.

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